Adolfo Suárez Madrid-Barajas
Aeropuerto
Adolfo Suárez Madrid-Barajas
Aeropuerto
These are the services you will find at Adolfo Suárez Madrid-Barajas Airport. Select a service type and choose a category for details and the terminals and locations where you will find them.
VAT REFUND
Receipt stamping
Procedure
In Spain, the entire VAT refund process for travellers is digital, through using he DIVA system:
Using the DIVA screens
No physical document is issued with the validation result. You can check the status of the process using the CSV (secure verification code) number on the form by accessing: https://www.agenciatributaria.gob.es/AEAT.sede/tramitacion/ZZ05.shtml
Once the validation has been confirmed on the screen or at the office, you can obtain the refund directly at the Tax Free offices in the boarding areas.
Requirements for requesting a VAT refund
If you cannot validate the tax-free DIVA form on the screens, you must show the documentation and goods to the officers at the Civil Guard’s receipt stamping office. The offices, located next to the DIVA screens, are open from 07:00 to 22:00. At other times, you must go to the customs area in Hall 1 (Terminal T1) or Hall 11 (Terminal T4).
T1 office hours: 07:00 to 22:00
T4 office hours: 07:00 to 22:00
T4 Satellite office hours: 24 hours
VAT REFUND
Returns offices
Refunds on receipts from Global Blue, Innova, Planet, Tax Refund and Travel Tax Free.
Customer assistance: 900 855 550 / 913 055 167.
Web: http://www.grupoglobalexchange.com
Office hours T1:
Luggage reclaim hall 1: 5:00 to 23:00.
Luggage reclaim hall 2: 7:00 to 23:00.
Boarding area A: 8:00 to 18:00.
Boarding area B (B18-B20): 8:00 to 20:00.
Boarding area B (B26-B29): 24 hours.
Office hours T3:
Boarding area D: 5:30 to 21:30.
Office hours T4:
Luggage reclaim hall (belts 14-15): 7:30 to 23:30.
Luggage reclaim hall (belts 1-2): 6:00 to 22:00.
Boarding area J: 6:00 to 22:00.
Check-in area 800: 24 hours.
Check-in area 900: 6:00 to 23:30.
Office hours T4S:
Boarding area S21-S22: 24 hours.
Boarding area S27-S28: 7:30 to 20:00.
Refunds on receipts from Global Blue, Innova, Planet and Travel Tax Free.
Customer assistance: 664 465 929.
Office hours T1:
Check-in area: 7:00 to 23:00.
Boarding area B (B26-B29): 7:00 to 23:00.
Office hours T4:
Check-in area: 7:00 to 22:00.
Office hours T4S:
Boarding area S21-S22: 7:00 to 23:30.
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