Madrid Airport Services

These are the services you will find at Adolfo Suárez Madrid-Barajas Airport. Select a service type and choose a category for details and the terminals and locations where you will find them.

Information and meeting points

INFORMATION AND MEETING POINTS

Aena Information

Airport Information

A team of “green jackets” (so called because of the colour of their uniform) offer assistance and traveller support at several information points around the airport.

Telephone number: ( 34) 91 321 10 00

Connecting flights

Telephone number: ( 34) 91 321 10 00

Security

Traveller assistance and services at security checkpoints.

INFORMATION AND MEETING POINTS

Airline information

Airline desks and representatives for enquiries.

Air Europa

Connecting flight information desk located in the boarding area.

Emirates

Connecting flight information desk located in the boarding area.

Telephone number for information and booking: 912 757 792

Groundforce

Support for assisted companies.

Iberia

Iberia have 22 automatic help points designed to give information and quick help to passengers. Located in the boarding and arrivals areas of T4 and T4S, they provide information on flight status, the services of Iberia and other airlines (shops, police, etc), plans of Terminal T4 and passengers' rights. If you miss a connecting flight, they also let you get your boarding pass for the new flight and a meal or hotel voucher if applicable.
Iberia also have passenger service desks for connecting flights:

Telephone number for information and booking: 901 111 500

Latam

Connecting flight information desk located in the boarding area.

Telephone number for information and booking: 902 112 424.

WFS

Representative for Aegean, Alitalia, Brussels, Norwegian, Pegasus, TAP Air Portugal, Transavia and Wizz Air.

Customer assistance: 913 243 677

Lost property office telephone number: 913 243 678

INFORMATION AND MEETING POINTS

Tourist information

There are Madrid City and Regional Government tourist information offices in the arrivals area of terminals T1, T2 and T4.

Madrid City Hall

Telephone number: 915 787 810

Opening times: 09:30 to 20:20

Region of Madrid

Information telephone number: 902 100 007

T1 telephone: 913 058 656

T4 telephone: 913 338 247

Opening times: 09:00 to 20:00. Sundays and public holidays, 09:00 to 14:00

E-mail: turismo@madrid.org

INFORMATION AND MEETING POINTS

Meeting points