Meeting points | Adolfo Suárez Madrid-Barajas Airport

INFORMATION AND MEETING POINTS

Aena Information

Airport Information

A team of “green jackets” (so called because of the colour of their uniform) offer assistance and traveller support at several information points around the airport.

Telephone number: ( 34) 913 211 000

Virtual assistance points

Digital screens, adapted for people with reduced mobility and located in different check-in, boarding and baggage reclaim areas, that provide access to detailed information on the facilities and services. They can be used to make interactive video calls with Airport information personnel 24 hours a day, to check the frequently asked questions and to make suggestions. In addition, the digital terminals provide access to the Aena webpage, and to a WhatsApp chat by scanning a QR code, in order to communicate through this channel as well.

Telephone number: (+34) 913 211 000

Digital information point

Digital screens, adapted for people with reduced mobility and located in different check-in, boarding and baggage reclaim areas, that provide access to detailed information on the airport’s facilities and services and can be used to check the frequently asked questions and to visit the Aena website.

Telephone number: (+34) 913 211 000

Connecting flights

Telephone number: ( 34) 91 321 10 00

Security

Traveller assistance and services at security checkpoints.

INFORMATION AND MEETING POINTS

Airline information

Airline desks and representatives for enquiries.

Air Europa

Connecting flight information desk located in the boarding area.

Aviapartner

Representative for Aegean, Air Canada, ITA Airways, Pegasus, TAP Air Portugal, Transavia and Wizz Air.

Lost property office telephone number: 655 338 321

Emirates

Connecting flight information desk located in the boarding area.

Telephone number for information and booking: 912 757 792

Groundforce

Support for assisted companies.

Iberia

Iberia has automatic help points designed to give information and quick help to passengers. Located in the boarding and arrivals areas of T4 and T4S, they provide information on flight status, the services of Iberia and other airlines (shops, police, etc), plans of Terminal T4 and passengers' rights. If you miss a connecting flight, they also let you get your boarding pass for the new flight and a meal or hotel voucher if applicable.
Iberia also have passenger service desks for connecting flights:

Telephone number for information and booking: 901 111 500