Adolfo Suárez Madrid-Barajas
Aeropuerto
Information and meeting points
Information and meeting points at Adolfo Suárez Madrid-Barajas Airport
INFORMATION AND MEETING POINTS
Aena Information
Airport Information
A team of “green jackets” (so called because of the colour of their uniform) offer assistance and traveller support at several information points around the airport.
Telephone number: ( 34) 913 211 000
Virtual assistance points
Digital screens, adapted for people with reduced mobility and located in different check-in, boarding and baggage reclaim areas, that provide access to detailed information on the facilities and services. They can be used to make interactive video calls with Airport information personnel 24 hours a day, to check the frequently asked questions and to make suggestions. In addition, the digital terminals provide access to the Aena webpage, and to a WhatsApp chat by scanning a QR code, in order to communicate through this channel as well.
Telephone number: (+34) 913 211 000
Digital information point
Digital screens, adapted for people with reduced mobility and located in different check-in, boarding and baggage reclaim areas, that provide access to detailed information on the airport’s facilities and services and can be used to check the frequently asked questions and to visit the Aena website.
Telephone number: (+34) 913 211 000
Connecting flights
Telephone number: ( 34) 91 321 10 00
Security
Traveller assistance and services at security checkpoints.
INFORMATION AND MEETING POINTS
Airline information
Airline desks and representatives for enquiries.
Air Europa
Connecting flight information desk located in the boarding area.
Aviapartner
Representative for Aegean, Air Canada, ITA Airways, Pegasus, TAP Air Portugal, Transavia and Wizz Air.
Lost property office telephone number: 655 338 321
Emirates
Connecting flight information desk located in the boarding area.
Telephone number for information and booking: 912 757 792
Groundforce
Support for assisted companies.
Iberia
Iberia has automatic help points designed to give information and quick help to passengers. Located in the boarding and arrivals areas of T4 and T4S, they provide information on flight status, the services of Iberia and other airlines (shops, police, etc), plans of Terminal T4 and passengers' rights. If you miss a connecting flight, they also let you get your boarding pass for the new flight and a meal or hotel voucher if applicable.
Iberia also have passenger service desks for connecting flights:
Telephone number for information and booking: 901 111 500
LATAM Airlines
Connecting flight information desk located in the boarding area.
INFORMATION AND MEETING POINTS
Lost property
The airport has two offices for claiming or recovering belongings left behind in the airport.
T1 telephone: 913 936 119
T4 telephone: 917 466 439
Opening times: 07:00 to 22:00
INFORMATION AND MEETING POINTS
Tourist information
There are Madrid City and Regional Government tourist information offices in the arrivals area of terminals T1, T2 and T4.
Madrid City Hall
Telephone number: (+34) 915 787 810
Opening times: from 8:00 to 20:00.
Region of Madrid
Information telephone number: 902 100 007
T1 telephone: 913 058 656
T4 telephone: 913 338 247
Opening times: 09:00 to 20:00. Sundays and public holidays, 09:00 to 14:00
E-mail: turismo@madrid.org
INFORMATION AND MEETING POINTS
Transport Information
Consorcio Regional de Transportes de Madrid (Madrid Regional Transit Consortium)
Information telephone number: 012 / 915 804 260 (from outside the Region of Madrid)
Web: http://www.crtm.es/
Renfe Rail office
INFORMATION AND MEETING POINTS
Meeting points
