Madrid Airport Services

These are the services you will find at Adolfo Suárez Madrid-Barajas Airport. Select a service type and choose a category for details and the terminals and locations where you will find them.

Departures area

DEPARTURES AREA

Check-in

Terminal T1, 1st floor
Terminal T2, 2nd floor
Terminal T4, 2nd floor

DEPARTURES AREA

Self check-in machines

The airport has self-service check-in machines that also print your boarding pass. They are located next to the check-in desks. The airlines offering this service at Adolfo Suárez Madrid-Barajas Airport are:

Terminal T1: Delta Air Lines, Egyptair, Ethiopian, Saudia, Turkish Airways and United Airlines.

Terminal T2: Aegean, Air France, KLM and Norwegian.

Terminal T4: Air Europa, American Airlines, Iberia and LATAM Airlines.

There are self-service check-in machines for people with reduced mobility (PRM). The airlines offering this service are:

Terminal T1: Delta Air Lines, Ethiopian, Saudia, Turkish Airways and United Airlines.

Terminal T2: Aegean, Air Europa, Air France, KLM and Norwegian.

Terminal T4: Air Europa, LATAM Airlines.

DEPARTURES AREA

Security checks

Passengers accessing boarding areas must pass through a metal-detector arch at a security checkpoint and their hand luggage and any other objects that they are carrying (coats, jackets, mobile phones, keys) must undergo an x-ray inspection.

Passengers will be asked for their boarding pass before they go through the security checkpoint.

To ensure items and small articles in particular pass through the scan, passengers must place them in the special trays put at their disposal.

Adolfo Suárez Madrid-Barajas Airport has special access for people with reduced mobility and families with prams or pushchairs.

All terminals have priority access (Fast Track) for first class and business passengers travelling with certain airlines and companies.

The airport has installed information screens at the Terminal T1, T2 and T4 security checkpoint so passengers can see the estimated time this process takes. Security check times are automatically updated every three minutes, letting users manage their time more efficiently for greater peace of mind at the airport.

DEPARTURES AREA

Passport Control

If the destination of your flight is a non-Schengen country, you must go through document control.

The basic travel document is a passport, although you can travel to some countries with a National ID card (DNI). Some countries also require a visa, vaccination certificate, passport valid for 6 months after the date of arrival, etc. Check with your airline.

DEPARTURES AREA

Boarding

Please check the information screens to find your boarding gate. Please pay attention to these screens because Adolfo Suárez Madrid-Barajas Airport does not make PA system announcements about boarding gates or changes made to existing gates.

The Adolfo Suárez Madrid-Barajas boarding area includes a large shopping area where special offers and discounts are available in the duty free shops and well-known fashion, accessories, electronics, sports, gifts and toy outlets. Enjoy a varied, carefully selected offer of cafés and restaurants and relax in our VIP lounges. The entire shopping area has a number of information screens on which you can check the boarding gate for your flight at any time.

At the boarding gate, you must show the airline personnel documentation to prove your identity. Please ask your airline about valid documentation to present to their personnel.