For information on:
Please contact Information and Customer Services: ( 34) 913 211 000
People with a hearing impairment
You can send us claims or complaints of any kind regarding airport facilities and services (cleaning, information service, etc.), and the companies or official and commercial entities operating in the airports.
Baggage incidents. You will find comprehensive information on what to do in these cases at the following link: https://www.aena.es/en/passengers/baggage-controls/checked-in-luggage/baggage-incidents.html
Cancelled or delayed flights, or questions about flight arrival or departure times. Please consult with the airline in question. You will find the information you need at the following link: https://www.aena.es/es/en/passengers/travellers/incidents-on-your-trip.html
If you have any questions about the facilities and services at our airports (security checkpoints, VIP lounges, car parks, etc.) and the companies and official and commercial entities operating in these airports, please call our information helpline ( 34) 913 211 000 or use the following form: