Luggage Incidents | Checked-in Luggage | Aena

Passengers

Check the dimensions, weight and number of items permitted by your airline before travelling. Each airline has its own restrictions.

Check that you are not carrying any prohibited or restricted items in your hand luggage. Remember that the lists shown are for guidance, they are not definitive.

You must be there at least 45 minutes before the departure of the flight. Please bear in mind traffic jams and possible building works at the airport.

Go to the check-in desks upon arrival at your terminal. Take into account queues, police processes, passing through security and the transfer to the boarding areas.

For you own wellbeing, we recommend you keep all your medication in your hand luggage and ensure it is easy to access.

Baggage incidents

Baggage incidents

Remember that your airline is responsible for any incidents that may occur in relation to your checked-in luggage, and any claims you may have should be directed to this airline. If you are in this situation, you can consult your rights as a passenger in the section incidents on your trip.

To see the list of airlines, choose your airport:

Select your airport...

Remember

If you have left an object on the aeroplane, please contact your airline. You can see the list of airlines by selecting your airport:

Select your airport...
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