Legal notice

This Legal Notice ("Legal Notice") regulates the use of the website identified with the domain name www.aena.es, as well as the other domains listed in point 14 of this Legal Notice (the "Portals"), created and updated by the state-owned company Aena, S.M.E., S.A., in such a way that the information contained is for public use.

Access to and browsing these websites implies knowledge and unreserved acceptance of all the legal information and conditions for use.

These general conditions have the purpose of regulating access to, browsing and use of these websites, however, notwithstanding these, Aena, S.M.E., S.A. may establish specific conditions to regulate the use and/or contracting of specific services offered through the websites. In the event of any discrepancy between that stipulated in the general conditions and the content of the specific conditions for a particular service, that established in the latter will prevail.

The Legal Notice regulates the use of the Internet portal service www.aena.es which Aena, S.M.E., S.A. makes available to Internet users in addition to the other domains listed in point 14.

Aena, S.M.E., S.A was constituted as a state-owned limited company, as provided for in Article 166 of Law 33/2003, of 3 November, on the Assets of Public Administrations and 111 of Law 40/2015 of 1 October, on the Legal Framework for the Public Sector, whose corporate purpose consists of factors including but not limited to the arrangement, management, coordination, operation, conservation, administration and management of general-interest airports and heliports managed by Aena, S.M.E., S.A. and the services affiliated with them.

Contact details of Aena, S.M.E., S.A.:

Address: C/ Peonías, 12. 28042, Madrid.

Tax ID: A86212420

Contact telephone number: (+34) 91 321 10 00

Email address: https://tramitesyreclamaciones.aena.es/consultas/#/

Aena. S.M.E., S.A. is registered in the Companies Register of Madrid under Volume 28806, Folio 211, Section 8, Page M-518648.

Aena, S.M.E., S.A. makes every effort to avoid any errors in the content that may appear on the Portals; however, it cannot guarantee the accuracy or updating of the information that may be obtained from them, which may be modified without prior notice.

Aena, S.M.E., S.A. assumes no responsibility arising from third-party use of the content of this site.

All the information contained (by way of example, without limitation, those concerning flight times, calls for tender, maps, employment offers, etc.) is of a purely informative nature. The information presented is not necessarily exhaustive, complete, correct nor updated. In the case of bids and legal texts, no guarantees are made that the reproduction is an exact copy of that adopted officially. Only texts published in the printed versions of the corresponding official bulletins or in the media are considered authentic.

The information provided by Aena, S.M.E., S.A. is general and involves no professional or legal advice.

Aena, S.M.E., S.A. will carry out its best efforts to ensure that the Portals suffer no interruptions, but cannot guarantee the absence of technological failures, nor the permanent availability of the Portals and of the services they contain and, therefore, shall not be held liable for any damages that may be incurred due to lack of availability or failures in access caused by disconnection, breakdowns, overloads or network shutdowns for which Aena, S.M.E., S.A. cannot be held responsible.

Aena, S.M.E., S.A. does not guarantee the absence of viruses or other elements that may alter your computer system and therefore, shall be held harmless of any liability for damages caused by viruses or other harmful elements.

In general terms, access to the utilities in the website does not require prior subscription or user registration. Notwithstanding the above, access to some of the services that are provided through the website may require that a subscription form be filled out beforehand. For these purposes, the user guarantees the authenticity and veracity of all the information that is provided when filling out the subscription form/s. Users undertake and are responsible for maintaining all the information that is provided in such a way as to ensure that it reflects their true situation, at all times.

If, as a result of the registration, users are issued a password, they undertake to maintain the password secret and to use it and access such services with due diligence. Therefore, users are responsible for appropriately storing any identification details and/or passwords that are supplied to them by Aena, S.M.E., S.A. and for keeping them confidential. Furthermore, they undertake not to allow third parties to use them, either temporarily or permanently, nor to allow other persons access to them. The user will be responsible for the unlawful use of the services by any non-authorised third party who uses a password for said purposes due to the non-diligent use or loss of the password by the user.

The User hereby commits to using the Portals, the Services and the Contents made available to the Users as provided for by law, this Legal Notice, the Specific Conditions applicable to certain Services and other notices, regulations of use and instructions made known to them, as well as morality and generally accepted good customs and public order. To this end, the User shall refrain from using any of the Services and/or the Contents for unlawful purposes or effects, prohibited in this Legal Notice, harmful to the rights and interests of third parties, or that in any way may damage, disable, overload, deteriorate or prevent the normal use of the Services, computer equipment or documents, files and all types of content stored on any computer device (hacking) belonging to Aena, S.M.E., S.A., of other Users or of any Internet user (hardware and software).

Aena, S.M.E., S.A. reserves the right to take the corresponding legal action against Users who breach or infringe the commitment indicated in the above paragraph.

The Users or owners of other websites who intend to create a hypertext link (hereinafter, link) a los portales, deberán asegurar y comprometerse al respeto de las reglas de Aena, S.M.E., S.A. sobre enlaces en la Red.

• The link solamente se podrá dirigir a la Página Principal o Home de www.aena.es, salvo autorización expresa y por escrito de Aena, S.M.E., S.A.
• The link debe ser absoluto y completo, es decir, debe llevar al usuario, mediante un clic, a la propia dirección URL http://www.aena.es y debe abarcar completamente toda la extensión de la pantalla de la Página Principal de www.aena.es. En ningún caso, salvo que Aena, S.M.E., S.A. lo autorice de manera expresa y por escrito, el sitio web que realiza el enlace podrá reproducir, de cualquier manera, www.aena.es, incluirlo como parte de su web o dentro de uno de sus "frames" o crear un "browser" sobre cualquiera de las páginas de www.aena.es.
• Aena, S.M.E., S.A. does not authorise the setting up of a link to www.aena.es from websites containing materials, information or contents that are unlawful, illegal, degrading, obscene or, in general, which contravene morality, public order or generally accepted social norms.

Any natural or legal person interested in using the logo of the Aena, S.M.E., S.A. brand. To illustrate the link, must request authorisation by writing to the following email address: imagencorporativa@aena.es

In any case, the inclusion of connections or links to the website by other websites does not imply that Aena, S.M.E., S.A. maintains any kind of relationship or associations with the owner of the website in which the link is established, or that Aena, S.M.E., S.A. promotes, endorses, guarantees or recommends the contents of the aforementioned portals or websites.

In turn, the Aena, S.M.E., S.A. website may contain connections or links to other portals or websites that are not run by Aena, S.M.E., S.A.

Aena, S.M.E., S.A. declines all responsibility for the information contained on these portals or websites that can be accessed via links or search engines from the web pages of Aena, S.M.E., S.A. The presence of links on the web pages of Aena, S.M.E., S.A. is for informational purposes only.

Aena, S.M.E., S.A. reserves the right, at any time and without prior warning, to discretionally deny access to the Portals or any part thereof for any user.

© Aena, S.M.E., S.A., 2018.

Aena, S.M.E., S.A is the holder of the intellectual and industrial property rights of the Portals and their content.

The texts, designs, images, databases, logos, structure and other elements of this site are protected by intellectual property laws and international treaties. Any reproduction, transmission, adaptation, translation, modification, public communication, or any other use of the content, either whole or in part, of this website, carried out by any means or through any medium, electronic, mechanical or otherwise, is strictly prohibited, except with prior written authorisation from Aena, S.M.E., S.A. Any infringement of these rights may lead to due legal proceedings.

Privacy policy

Cookie policy

The Code of Conduct seeks to establish the principles and ethical values of integrity, legality and transparency at Aena, S.M.E., S.A., the purpose of which is to guide the conduct of all persons included within its scope of application, among themselves and in their relations with customers, partners, suppliers and, in general, with all those persons and entities, both public and private, with whom they interact during the course of their professional activity, thereby promoting effective compliance with the rules that apply to all of these activities under the principle of zero tolerance of any type of unlawful behaviour.

The Internal Whistleblower Information and Protection System Policy reflects the commitment of Aena, S.M.E., S.A. to Regulatory Compliance, ethics and dialogue, promoting a culture of active listening with its stakeholders, both internally and externally. The purpose of the policy is to guarantee the protection of whistleblowers against possible reprisals and to set out the general principles of the Internal Whistleblower Information and Protection System, including the Complaints Channel, as a formal mechanism for communication, consultation or reporting irregularities. This Policy is supplemented by the Internal Management Procedure for Whistleblower Information and Protection and Aena's Protocol for the Prohibition of Retaliation.

Code of Conduct Internal Whistleblower Information and Protection System | Whistleblowers’ Channel

The use of elements from these Portals implies acceptance of the legal warnings expressed herein and, more particularly, any disputes related to this site will be governed exclusively by Spanish law, the Spanish Courts and Tribunals being the only applicable authorities.

Aena, S.M.E., S.A. reserves the right to modify the conditions and warnings applicable to these websites.

1. Air traffic information

   The flight information contained in this website is the most up to date that is available. It is based on confirmed operational data and estimates provided to Aena, S.M.E., S.A. by the airline companies.

   Aena, S.M.E., S.A. makes every effort to ensure its reliability and that it is immediately updated. However, if you want more information about a specific flight, please contact the airline company.

   For information on the check-in times and the time you should arrive before the scheduled time of departure, we recommend that you contact the airline operating the flight.

   If you are a passenger or accompanying a passenger and look at the website before going to the airport, take into account that flight information is updated in real time and can change during your journey. Please contact the airline company to confirm these details.

   Bear in mind that all times are shown in local time.

   Aena, S.M.E.,, S.A. does not accept responsibility for any damages that may be incurred, either directly or indirectly, as a result of use of the air traffic information contained on this website.

2. Contracting of Suppliers and Commercial Contracts

   Through its website, Aena, S.M.E., S.A. provides the general public with information about any bidding currently underway and other contracting issues.

   All the facts, documents and details contained therein are exclusively for information purposes. Only texts published in the Official State Gazette, Official Journal of the European Communities and other media outlets shall be regarded as authentic.

   Aena, S.M.E., S.A., shall not be held liable for any actions undertaken by individuals based on the information contained on this website.

3. Aena employment

   On its website, Aena, S.M.E., S.A. provides the possibility of being informed of and participating in employment announcements from Aena, S.M.E., S.A., as well as information on the professional activities that are carried out in Aena, S.M.E., S.A.

4. Aena Club

   Aena Club is a loyalty programme organised by Aena, S.M.E., S.A., the main objective of which is to reward the loyalty of users who make frequent use of the services offered by Aena at airports (parking, VIP services, shops, etc.)

   Aena Club is a loyalty programme organised by Aena, S.M.E., S.A., the main objective of which is to reward the loyalty of users who make frequent use of the services offered by Aena at airports (parking, VIP services, shops, etc.)

   Terms and conditions | Aena Club | Aena

5. VIP Services

   Aena, S.M.E., S.A. offers the following VIP services.

   VIP lounges aimed at improving the travel experience of passengers before they board their flight. To this end, lounges offer information on flights and catering, press and magazines, TV, Internet and Premium Wi-Fi, as well as meeting room facilities and rest areas. The following lounges are currently open to passengers: A Coruña Airport lounge; Cibeles, Puerta de Alcalá, Plaza Mayor, Neptuno and Puerta del Sol lounges at Adolfo Suárez Madrid-Barajas Airport; Costa Blanca lounge at Alicante-Elche Miguel Hernández Airport; Bilbao Airport lounge; Guacimeta lounge at César Manrique-Lanzarote Airport; Jable lounge at Fuerteventura Airport; Galdós lounge at Gran Canaria Airport; Cap des Falcó lounge at Ibiza Airport; Canudas, Colomer, Joan Miró and Pau Casals lounges at Josep Tarradellas Barcelona-El Prat Airport; Malaga-Costa del Sol Airport lounge; Tramuntana lounge at Menorca Airport; Formentor, Mediterráneo, Llevant and Valldemossa lounges at Palma de Mallorca Airport; Santiago-Rosalía de Castro Airport lounge; Azahar lounge at Seville Airport; Nivaria lounge at Tenerife North-Ciudad de La Laguna Airport; Montaña Roja lounge at Tenerife South Airport; Joan Olivert lounge at Valencia Airport; and Vigo Airport lounge.

   Conditions for purchasing access and rules of use of Aena’s VIP lounges

   Terms and conditions - VIP lounges

   Meet & Assist is an exclusive welcome and accompaniment service for passenger departures, arrivals or transit. It offers assistance with baggage check-in and immigration and customs controls; preference at security checkpoints (Fast Lane); stays in VIP lounges; assistance in baggage reclaim, flight connections and transfer and transport services. The sale of Meet&Assist services is available at Adolfo Suárez Madrid-Barajas, Alicante-Elche Miguel Hernández, Josep Tarradellas Barcelona-El Prat, Málaga-Costa del Sol, Palma de Mallorca, Gran Canaria, Tenerife South and Valencia airports.

   Rules of use for the Meet & Assist service

   Conditions for the purchase of the Meet & Assist service

   Terms and conditions - Meet & Assist

   Fast lane/Fast track is a service that provides priority access at the security checkpoint, thus reducing user boarding times. The service provides one access per purchase, valid for 7 days from the date of purchase. This service is available at A Coruña, Adolfo Suárez Madrid-Barajas, Alicante-Elche Miguel Hernández, Josep Tarradellas Barcelona-El Prat, Málaga-Costa del Sol, Palma de Mallorca, Gran Canaria, Seville, Tenerife South and Valencia airports.

   Conditions for purchasing access and rules of use for priority access "Fast Lane - Fast Track" at security checkpoints

   Terms and conditions - Fast Track

   Premium Service is the most exclusive way to travel from the airport. A service for passengers who appreciate speed, privacy and tranquillity, consisting of welcome and escort services, private transfer, Premium lounge, in-lounge check-in and security and passport control through a private and exclusive checkpoint. Other additional services include parking, showers, meeting rooms and assistance with tax free formalities. The Premium Service is available at Adolfo Suárez Madrid-Barajas, Josep Tarradellas Barcelona-El Prat, Málaga-Costa del Sol and Palma de Mallorca airports.

6. Aena Parking

   In response to the comfort needs of users at its facilities, Aena, S.M.E., S.A. offers a service allowing users to book parking spaces at the car parks run by the Aena, S.M.E., S.A. network, via the website dedicated to this purpose.

   Terms and conditions - Aena Parking

7. Aena Market (Food to Fly, Shop to Fly, Aena Travel)

   Via Food to Fly, the user can place orders (“Orders”) for food (“Products”) at catering outlets (“Restaurants”) that provide food services to be collected from the restaurant that appear on the Foodtofly website (“Service”). The contract for the purchase of Products is between the user and the Restaurant. Food to fly, in all cases, will complete the sale of Products exclusively on behalf of and as a lessee of Restaurants.

   Terms and conditions - Food To Fly

   Via Shop to Fly, the user can place orders (“Orders”) for products/services (“Products”) at points of sale (“Shops”) that offer the “Reserve & Collect” (R&C) service or “Click & Collect” (C&C) service and that appear on the Shop to Fly website (“Service”). To perform this operation, the user will receive different communications informing them of the status of their order, as well as other information, on behalf of Shop to Fly at the email address provided. The binding contract for the reservation and purchase of Products is between the user and the Shop with which they place their order. Shop to Fly, in all cases, will complete the sale of Products exclusively on behalf of and as a lessee of Shops.

   Terms and conditions - Shop To Fly

   Via Aena Travel, the user may place orders ("Orders") associated with different categories of services related to Travel and Tourism through different partners from whom, as part of our agreement with TELEFÓNICA SOLUCIONES DE INFORMÁTICA Y COMUNICACIONES DE ESPAÑA, S.A.U, you can access information on a variety of travel services that may be of interest to the user, including: hotel reservations, flight purchases, tourist activities, ticket purchases, etc. all advertised on the Website ("Service"). The binding contract for the acquisition and purchase of this type of service is entered into between the user and the partner with whom the Order is placed, resulting in the finalisation of the sale of the Products/services exclusively via each of the partners. The contract will be formally entered into pursuant to the procedure established by the partner.

   Terms and conditions - Aena Travel

8. Wi-Fi service at airports

   Aena, S.M.E., S.A., in response to the digital connection needs of users, offers a free Wi-Fi service at all airports in the network.

   Terms and Conditions - Wi-Fi Service