Services | VAT Refund | General | Aena

Passengers

Requirements for travellers to request a VAT refund

Have your habitual residence outside of the EU (or the Canary Islands, Ceuta or Melilla) and justify it with a valid passport or other legally admitted means of proof.

When shopping you will have had to request the electronic DIVA tax-free form (electronic refund form).

Your purchases must be personal and not for commercial purposes.

You are required to leave the EU within the three months following your purchases.

Procedure

Procedure at the airport's interactive terminals

  1. When shopping, ask the vendor for the electronic tax free form (called the “electronic reimbursement document”).

  2. When leaving Spain, before checking your baggage, you must electronically validate the electronic reimbursement documents for the purchases. To do so, go to the DIVA screens in the airport check-in areas. Always remember to carry:

    • Passport.
    • The receipts and the DIVA form.
    • The goods for which you are requesting the refund. Without goods, there is no stamp.
    • Boarding card or ticket.

    Using the DIVA screens

    • Select the language.
    • Scan the barcode on the form with the optical reader.
    • The system can give two results:
      - Your DIVA tax free form has been stamped.. The processing is finished.
      - Your DIVA tax free form cannot be validated. In this case, you must go to the Civil Guard’s receipt stamping office next to the screens.

      No physical document is issued with the validation result. You can check the status of the process using the CSV (secure verification code) number on the form by accessing:https://www.agenciatributaria.gob.es/AEAT.sede/tramitacion/ZZ05.shtml

  3. Once the validation has been confirmed on the screen or at the office, you can obtain the refund directly at the Tax Free offices in the boarding areas..

If you need further information:

VAT refund procedure and operation of DIVA terminals (PDF - 681.48 kB)
Logo Aena