Adolfo Suárez Madrid-Barajas
These are the services you will find at Adolfo Suárez Madrid-Barajas Airport. Select a service type and choose a category for details and the terminals and locations where you will find them.
Security personnelSecurity Forces for passenger safety and security.
Emergency passports: in addition to showing the required documentation in each case, you will have to show the flight ticket in your name. Telephone number: 917 438 819.
Immigration: any request for information on passengers subject to immigration control will be requested by telephone, any day of the week, from 08:30 to 21:30 by ringing 913 010 920 and from 21:30 to 08:30 by ringing 913 010 915.
Telephone number: 913 010 900
Complaints and citizen support service: 913 010 917 (24 hours)
Citizen's Advice Bureau
Telephone number: 913 054 775
Opening times: 24 hours
Telephone number: 917 438 719
Due to the health crisis caused by COVID 19, the weapons inspection office in Terminal 1 is temporarily closed until further notice. All processing will be done at the weapons inspection office located in Terminal 4.
The T4 office hours are from 07:00 to 22:00 (every day). The Terminal T1 office hours are from 07:00 to 14:30, Monday to Friday, except public holidays.
Outside of these opening times, arms deliveries may be carried out or boarding authorisations issued at the Customer Service Office located on the second floor of terminal T4.
Complaints and citizen support service: ( 34) 91 321 10 00
T1 telephone: 913 936 294
T4 telephone: 917 466 410