Madrid Airport Services

These are the services you will find at Adolfo Suárez Madrid-Barajas Airport. Select a service type and choose a category for details and the terminals and locations where you will find them.



Security personnel

Security Forces for passenger safety and security.

National Police

Emergency passports: in addition to showing the required documentation in each case, you will have to show the flight ticket in your name. Telephone number: 917 438 819.

Immigration: any request for information on passengers subject to immigration control will be requested by telephone, any day of the week, from 08:30 to 21:30 by ringing 913 010 920 and from 21:30 to 08:30 by ringing 913 010 915.

Telephone number: 913 010 900

Complaints and citizen support service: 913 010 917 (24 hours)


Civil Guard

Citizen's Advice Bureau

Telephone number: 913 054 775

Opening times: 24 hours

Municipal Police

Telephone number: 917 438 719


Weapons Inspection

Due to the health crisis caused by COVID 19, the weapons inspection office in Terminal 1 is temporarily closed until further notice. All processing will be done at the weapons inspection office located in Terminal 4.

The T4 office hours are from 07:00 to 22:00 (every day). The Terminal T1 office hours are from 07:00 to 14:30, Monday to Friday, except public holidays.

Outside of these opening times, arms deliveries may be carried out or boarding authorisations issued at the Customer Service Office located on the second floor of terminal T4.

Complaints and citizen support service: ( 34) 91 321 10 00

T1 telephone: 913 936 294

T4 telephone: 917 466 410