What does the service offer?

We invite you to enjoy an exclusive service at our airports with a premium meet and greet and escort service upon departure, arrival or transit provided by our Meet & Assist staff.

  • Meet and greet, exclusive service and passenger escort.
  • Assistance and accompaniment during check-in.
  • Accompaniment during customs and immigration airport checks.
  • Fast lane at security checkpoints.
  • Stay and enjoy all the services at Aena's VIP Lounges.
  • Accompaniment during luggage collection.
  • Information and assistance during transits and flight connections.
  • Farewell and assistance during transfer and transport services.

*The Meet&Assist service does not include baggage transfers or preferential access to customs and immigration airport checks.

Access to Meet & Assist

Exclusive service for passengers with a valid transit pass. Must be purchased at least 48 hours in advance. Once purchased, the Meet & Assist agents will contact the customer by telephone to specify the details, meeting point, date and time of the service. The contact telephone number for the service is (+34) 917 438 773.

Users must arrive at the meeting point at the agreed time and identify themselves to the Meet & Assist staff, who will accompany and assist them the entire time, except during their time in the VIP lounge.

This service is limited, in general, to a maximum of three hours. In case of delays in flight departures, this period may be extended for the duration of the corresponding delay.

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