People with special needs | Adolfo Suárez Madrid-Barajas Airport | Aena

Adolfo Suárez Madrid-Barajas

Aeropuerto

Madrid Airport Services

These are the services you will find at Adolfo Suárez Madrid-Barajas Airport. Select a service type and choose a category for details and the terminals and locations where you will find them.

People with special needs

Services for people with special needs at Adolfo Suárez Madrid-Barajas Airport

PEOPLE WITH SPECIAL NEEDS

Barrier Free service

Aena airports offer an assistance service for people with reduced mobility (PRM) and the disabled to make your stay before and after flying easier. You can access all the information about the service and make your reservation through the following link: people with reduced mobility (PRM)

Location of the meeting points to apply for the Barrier Free service at the airport:

Information points

Barriers Free service service desks

PEOPLE WITH SPECIAL NEEDS

Toilets

In line with our commitment to universal accessibility and with the aim of contributing to creating a more favourable and inclusive environment for all passengers, Aena airports offer both accessible toilets as well as some specifically adapted to the needs of people with ostomies.

Accessible toilets

Adolfo Suárez Madrid-Barajas Airport has accessible toilets distributed throughout all areas of the airport. You can check the location of these toilets on the airport maps.

Toilets for passengers with ostomies

The toilets available at the airport are listed below. For more details you can check the general website with the available features.

PEOPLE WITH SPECIAL NEEDS

Hidden disabilities

To avoid people with hidden disabilities encountering barriers such as lack of understanding or negative attitudes towards their behaviour, Aena has created a badge so that airport personnel can identify the people carrying it and improve their experience in its airports. You can find all the information and apply for this badge at the following link: hidden disabilities badge.

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