Commercial services

  • The access of companions to the airport terminals is allowed, although their entry may be limited at times of great influx to avoid crowds.
  • If you come to the airport in your car and use an Aena car park, you will be able to park your vehicle without having to leave it with a third-party provider or use public transport such as a minibus or shuttle.
  • There are information signs in the car park showing all the measures in place to ensure safe parking. These include contactless payment, keeping a safe distance and the availability of hand sanitiser at points such as payment machines, manual cashiers and lifts.
  • You will be able to access and exit the car park in a contactless manner because the barrier opens automatically if you have chosen payment by number plate or if you have a prepaid/postpaid reservation
  • The capacity of the lifts has been reduced and markings have been placed on the floor to ensure a safe distance inside.
  • The distance between the automatic payment machines has been increased and the safety distances have been marked at the manual cashiers and automatic payment machines.
  • As a preventive measure, we recommend card/contactless payment.
  • Wearing a face mask is not mandatory in airports, but is mandatory inside means of transport (aeroplanes, trains, buses etc.) and a responsible use is recommended inside closed public spaces where there are people in transit or staying for a prolonged amount of time.
  • Automatic hand sanitiser dispensers have been installed.
  • The press will be in digital format and you may fill in the satisfaction survey by means of a QR Code.
  • Wearing a face mask is not mandatory in airports, but is mandatory inside means of transport (aeroplanes, trains, buses etc.) and a responsible use is recommended inside closed public spaces where there are people in transit or staying for a prolonged amount of time.
  • Separate entrances and exits to prevent passengers from passing each other.
  • Provision of hand sanitiser.
  • Using information signs showing the prevention measures in place.
  • Provision of hand sanitiser and cleaning the facilities more often.
  • As a preventive measure, we recommend card/contactless payment.
  • Car wash and cleaning staff will not provide any services inside the vehicle while the customer is in it. Once the cleaning process has been completed, the personal protective equipment and materials used will be safely disposed of in the buckets fitted with lids provided for their storage and subsequent management.

Coronavirus: everything you need to know at your airport

Everything you need to know at your airport