Aena, the world’s leading airport operator by number of passengers, manages 46 airports and two heliports in Spain, including Madrid, Barcelona, Palma, Canarias... airports. 

Wearing a face mask is not mandatory in airports, but is mandatory inside means of transport (aeroplanes, trains, buses etc.) and a responsible use is recommended inside closed public spaces where there are people in transit or staying for a prolonged amount of time.

Passengers from countries not belonging to the European Union or the Schengen area (except children under 12 years and those on international transit) are required to submit one of these documents:

  • An EU Digital COVID Certificate or EU equivalent of vaccination against COVID-19 or a negative certificate of an active infection diagnostic test or a recovery certificate after having this disease. You can apply for it at the following link
  • SpTH QR. If you do not have an EU COVID Digital Certificate or EU equivalent, you must complete the SpTH Health Check Form and obtain your SPth QR, manually entering the details of your vaccination, recall or diagnostic test certificate. Get to know more

Passenger information

Spanish entry requirements

Passengers from countries not belonging to the European Union or the Schengen area (except children under 12 years and those on international transit) are required to submit one of these documents:

  • An EU Digital COVID Certificate or EU equivalent of vaccination against COVID-19  or a negative certificate of an active infection diagnostic test or a recovery certificate after having this disease. You can apply for it at the following link.
  • SpTH QR. If you do not have an EU COVID Digital Certificate or EU equivalent, you must complete the SpTH Health Check Form and obtain your SPth QR, manually entering the details of your vaccination, recall or diagnostic test certificate. Get to know more

Consult the FAQ of Spain Travel Health.

At all times
  • Physical distancing should be maintained as much as is possible.
  • Wearing a face mask is not mandatory in airports, but is mandatory inside means of transport (aeroplanes, trains, buses etc.)
  • A responsible use of the face mask is recommended inside closed public spaces where there are people in transit or staying for a prolonged amount of time.
  • Maintain preventive measures such respiratory etiquette, hand hygiene and avoiding touching the face, nose, eyes and mouth.
  • Hand sanitizer dispensers are available throughout the airport.
  • Limit direct contact with surfaces and people.
  • If you do not comply with the safety and hygiene measures, the airline, health authority or the state security forces and bodies may deny you to continue with your trip.
Before leaving for the airport
  • Don't travel to the airport if you have symptoms compatible with COVID-19.
  • Carefully read the brochures and health-related material provided to you by the airline. OneWorld, an alliance of 14 airlines, including Iberia, British Airways, Qatar Airways and American Airlines, has created a COVID information portal to explain the measures in place to protect their passengers: https://www.oneworld.com/covid-19/oneworld-together
  • Check in online if possible and take your boarding pass with you to the airport on your mobile or printed out.
  • You should arrive at the airport with enough time to go though the check in process and security controls.
  • Check the health control requirements and documentation necessary to enter the country to which you are travelling.
  • Bring enough face masks and hand sanitizer.
En el aeropuerto de salida
  • En el aeropuerto encontrarás carteles informativos, mensajes en las pantallas digitales, así como a través de megafonía. Sigue en todo momento las indicaciones.
  • Aena ha reforzado los protocolos de limpieza en todas las zonas del aeropuerto.
  • Respeta las barreras o las señales que indican el distanciamiento físico.
  • Minimiza el contacto con las superficies y objetos del aeropuerto y mantén las medidas de higiene recomendadas.
  • Factura tu equipaje siempre que sea posible.
  • Lleva mascarillas suficientes para el vuelo. Si no lo haces, pueden denegarte el embarque.
En el avión
  • Es obligatorio el uso de mascarillas a bordo de las aeronaves.
  • La aerolínea te proporcionará material informativo sobre medidas preventivas durante el vuelo.
  • Estate atento a la demostración de seguridad del personal de cabina para conocer las instrucciones específicas de tu vuelo.
  • Reduce al máximo el uso de las boquillas individuales de suministro de aire.
At the destination airport
  • Keep your distance as much as possible during debarkation.
  • Minimise interaction with others on arrival at the terminal.
  • Collect luggage individually.
Parking
  • Si vas al aeropuerto con tu coche y usas un parking de Aena, podrás estacionar tu vehículo sin necesidad de dejárselo a un tercero o utilizar un transporte público tipo microbús o lanzadera.
  • En el parking encontrarás carteles informativos con todas las medidas establecidas para garantizar un Parking Seguro. Entre ellas, el pago sin contacto, mantenimiento de la distancia de seguridad y disposición de geles hidroalcohólicos en puntos como cajeros automáticos, cajas manuales, ascensores y otros.
  • Podrás entrar y salir de parking sin contacto mediante la apertura automática de las barreras si has utilizado el servicio de pago por matrícula o si accedes con una reserva previa (reserva prepago o pospago).
  • Como medida de prevención, se recomienda el pago con tarjeta/ contactless.
Tiendas y restaurantes
  • Entradas y salidas separadas para evitar el cruce de pasajeros.
  • Existen dispensadores automáticos de gel hidroalcohólico.
  • Aumento en la frecuencia de limpieza de las instalaciones.
  • Como medida de prevención, se recomienda el pago con tarjeta/ contactless.
  • En la medida de lo posible, se recomienda manipular solo los productos que se van a adquirir.
Salas y servicios VIP
  • No es obligatorio el uso de la mascarilla pero se recomienda un uso responsable en espacios cerrados públicos en los que las personas transitan o permanecen por un tiempo prolongado.
  • Existen dispensadores automáticos de gel hidroalcohólico.
  • La prensa tendrá un formato digital y podrá contestar a las encuestas de satisfacción a través de un QR.
  • En la recepción dispone de información sobre las medidas de seguridad implantadas, impresas y descargables por código QR.
  • El personal de la sala se encargará de indicar las medidas de higiene y asistirá a los pasajeros para acomodarlos en las instalaciones.
  • Las salas de lactancia y las duchas serán servicios bajo demanda y se llevará a cabo su desinfección tras cada uso.
  • Se ha aumentado la frecuencia de limpieza y desinfección de áreas de exposición de alimentos.
Alquiler de coches
  • Uso de carteles informativos con las medidas de prevención adoptadas.
  • Disposición de geles hidroalcohólicos y aumento en la frecuencia de limpieza de las instalaciones.
  • Como medida de prevención, se recomienda el pago con tarjeta/ contactless.
  • El personal del área de lavado de vehículos y limpieza no prestará ningún servicio dentro del vehículo mientras esté el cliente en su interior. Finalizada la limpieza, se desecharán de forma segura los equipos de protección y materiales empleados en los cubos con tapa habilitados para su depósito y posterior gestión.

Aena has COVID-19 diagnostic test clinics in the departures area of the most touristic airports and with the most international traffic.

  • The Aena Operational Recovery Plan comprised more than 100 safety, hygiene and health control measures, including those directly aimed at passengers and those of an organisational and operational nature.
  • Aena was recognised with the Best Airport Group COVID-19 Excellence Award at the 2022 World Airport Awards, given by Skytrax. The airports in the Aena network were chosen for the high standards of hygiene and security at its facilities during the pandemic. These awards are based on satisfaction surveys that the consultancy firm carries out with passengers of various airlines and airports around the world.
  • The Airports Council International (ACI) has awarded a total of six airports in the network the Best Hygiene Measures award: Josep Tarradellas Barcelona-El Prat, Pamplona, ​​Reus, Seve Ballesteros-Santander, Internacional Región de Murcia and El Hierro, and highlights their impressive commitment to hygiene measures in order to deal with the COVID-19 pandemic. This recognition has been obtained from the various assessments made by those who visit and assess our airports through ASQ (Airport Service Quality Programme) surveys on health controls, hydrogel dispensers or passenger information, among others, collected by ACI.
  • In 2021, Aena obtained the AHA (Airport Health Accreditation) Safe Airport accreditation for the 46 airports in its network. This accreditation from Airports Council International (ACI) recognises the commitment by the airports to the health measures adopted for employee and passenger safety during the COVID-19 pandemic.