Aena, the world’s leading airport operator by number of passengers, manages 46 airports and two heliports in Spain, including Madrid, Barcelona, Palma, Canarias... airports. 

Wearing a face mask is not mandatory in airports, but is mandatory inside means of transport (aeroplanes, trains, buses etc.) and a responsible use is recommended inside closed public spaces where there are people in transit or staying for a prolonged amount of time.

Información pasajeros

Recommendations
  • Don't travel to the airport if you have symptoms compatible with COVID-19.
  • Physical distancing should be maintained as much as is possible.
  • Check the health control requirements and documentation necessary to enter the country to which you are travelling. It is no longer necessary to complete the health screening form to travel to Spain or to present the QR code at the destination airport. More info at Spanish Ministry of Health
  • Check in online if possible and take your boarding pass with you to the airport on your mobile or printed out.
  • You should arrive at the airport with enough time to go though the check in process and security controls.
  • Wearing a face mask is not mandatory in airports, but is mandatory inside means of transport (aeroplanes, trains, buses etc.) and a responsible use of the face mask is recommended inside closed public spaces where there are people in transit or staying for a prolonged amount of time.
  • Ensure a sufficient supply of face masks for the flight. If you don't it, you may be denied boarding.
  • Maintain preventive measures such respiratory etiquette, hand hygiene and avoiding touching the face, nose, eyes and mouth. Hand sanitizer dispensers are available throughout the airport.
  • Limit direct contact with surfaces and people.
  • You will be able to access and exit the car park in a contactless manner because the barrier opens automatically if you have chosen payment by number plate or if you have a prepaid/postpaid reservation.
  • As a preventive measure, we recommend card/contactless payment.

Aena has COVID-19 diagnostic test clinics in the departures area of the most touristic airports and with the most international traffic.

  • The Aena Operational Recovery Plan comprised more than 100 safety, hygiene and health control measures, including those directly aimed at passengers and those of an organisational and operational nature.
  • Aena was recognised with the Best Airport Group COVID-19 Excellence Award at the 2022 World Airport Awards, given by Skytrax. The airports in the Aena network were chosen for the high standards of hygiene and security at its facilities during the pandemic. These awards are based on satisfaction surveys that the consultancy firm carries out with passengers of various airlines and airports around the world.
  • The Airports Council International (ACI) has awarded a total of six airports in the network the Best Hygiene Measures award: Josep Tarradellas Barcelona-El Prat, Pamplona, ​​Reus, Seve Ballesteros-Santander, Internacional Región de Murcia and El Hierro, and highlights their impressive commitment to hygiene measures in order to deal with the COVID-19 pandemic. This recognition has been obtained from the various assessments made by those who visit and assess our airports through ASQ (Airport Service Quality Programme) surveys on health controls, hydrogel dispensers or passenger information, among others, collected by ACI.
  • In 2021, Aena obtained the AHA (Airport Health Accreditation) Safe Airport accreditation for the 46 airports in its network. This accreditation from Airports Council International (ACI) recognises the commitment by the airports to the health measures adopted for employee and passenger safety during the COVID-19 pandemic.