The agreement has been signed today by Rafael Schvartzman, IATA Regional Vice President for Europe, and Maurici Lucena, Aena Chairman and CEO. It is designed to enhance the passenger experience in the entire process as they pass through the airports in Aena’s network.
The two organisations are to work together to speed up operational processes to make them even more efficient and safe. They will also step up cooperation with the players involved in all the stages of the process, e.g. IATA member airlines, the authorities, handling agents, etc.
This will involve reviewing each organisation’s priorities, exchanging general and technical information and sharing practical experiences of innovation and technological applications which support operational performance in Aena’s network. The idea is to simplify processes, identify new needs and implement technical innovations which help improve the passenger experience and customer satisfaction. IATA’s OneID programme will play a key role as a shared working platform.
About IATA
IATA (International Air Transport Association) is the trade association for the world’s airlines, representing some 290 airlines or 82% of total air traffic.
About Aena
Aena is the world's leading airport operator by number of passengers. It manages 46 airports and two heliports in Spain and participates in the management of 17 airports across Europe (51% at Luton) and the Americas (Colombia, Mexico and Jamaica, and it is to operate in Brazil as of 2020). Over 263 million passengers passed through its airports in Spain in 2018.
