VAT refund at Ibiza Airport

All foreign or Spanish nationals not resident in Spain or in an EU Member State, as well as residents of the Canary Islands, Ceuta and Melilla, are entitled to a Value Added Tax (VAT) refund on purchases made in Spain and other EU Member States.

To obtain a refund, you must provide proof that the goods have actually been exported within 3 months by means of a stamped invoice or an electronic refund document (DER). The stamping procedure will depend on the route:

1. Electronic stamp at the airport of departure: if you are leaving the EU via Spain and have made purchases in Spain. The form is stamped at kiosks or at receipt stamping offices (when the DIVA kiosk indicates that additional checks are required).
2. Manual stamp at the airport of departure: if you are leaving the EU via Spain, but have made purchases in other Member States, you must go to the receipt stamping office.
3. Manual stamp at the airport of arrival: when travelling from mainland Spain and the Balearic Islands to the Canary Islands, Ceuta or Melilla.
4. Stamp in another Member State: DERs for purchases made in Spain are not stamped in Spain when the point of exit from the EU is in another Member State (e.g. Lisbon). In such cases, you must present the DER printed on paper to have it stamped in the Member State from which you are leaving the EU.

Please see the detailed terms and conditions and the procedure at the following link: https://www.aena.es/en/passengers/baggage-controls/customs-vat-refund/vat-refund.html

For more information: Tax Agency: VAT refunds for purchases made by travellers (DIVA)

Procedure

In Spain, the entire VAT refund process for travellers is digital, through using he DIVA system:

• When shopping, ask the vendor for the electronic tax free form (called the “electronic reimbursement document”).
• When leaving Spain, before checking your baggage, you must electronically validate the electronic reimbursement documents for the purchases. To do so, go to the DIVA screens in the airport check-in areas.
• Always remember to carry:
  1. Passport.
  2. The receipts and the DIVA form.
  3. The goods for which you are requesting the refund. Without goods, there is no stamp.
  4. Boarding card or ticket.

Using the DIVA screens

1. Select the language.
2. Scan the barcode on the form with the optical reader.
3. The system can give two results:
   • Your DIVA tax free form has been stamped. The processing is finished.
   • Your DIVA tax free form cannot be validated. In this case, you must go to the Civil Guard’s receipt stamping office next to the screens.

No physical document is issued with the validation result. You can check the status of the process using the CSV (secure verification code) number on the form by accessing: https://www.agenciatributaria.gob.es/AEAT.sede/tramitacion/ZZ05.shtml

Once the validation has been confirmed on the screen or at the office, you can obtain the refund directly at the Tax Free offices in the boarding areas.

Requirements for requesting a VAT refund

• Habitual residence outside of the European Union (or in the Canary Islands, Ceuta or Melilla).
• Your purchases must be personal; not for commercial purposes.
• You are required to leave the European Union within the three months following your purchases.

Here you can find the locations where receipts are stamped for VAT refunds.

Customer assistance: (+34) 911 339 549

Email: info@bestandfastchange.es

Website: https://www.bestandfastchange.es/

Opening times: Monday to Sunday. 8:30 - 21:00 h.