Aena — TRAVEL
Create your perfect experience
Discover and plan the best experiences and events.Discover Aena Travel
Exclusive care and escorting
Escorting and assistance in customs
Use our Fast Lane service
Enjoy all the services in the VIP lounges
What does the service offer?
We invite you to enjoy an exclusive service at our airports with a premium meet and greet and escort service upon departure, arrival or transit provided by our Meet & Assist staff.
Exclusive service for passengers with a valid transit pass. Must be purchased at least 72 hours in advance. Once purchased, the Meet & Assist agents will contact the customer by telephone to specify the details, meeting point, date and time of the service. The customer service telephone number is (+34) 971 809 200. E-mail: firstname.lastname@example.org
Users must arrive at the meeting point at the agreed time and identify themselves to the Meet & Assist staff, who will accompany and assist them the entire time, except during their time in the VIP lounge.
This service is limited, in general, to a maximum of three hours. In case of delays in flight departures, this period may be extended for the duration of the corresponding delay.
NOTICE: For operational reasons the service will be temporarily suspended from 15 January. We apologise for any inconvenience.