Aena — TRAVEL
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Is it necessary to book in advance?
What are the advantages of belonging to the Aena Customer Club in our car parks?
How can I make a booking?
Bookings must be made at least 3 hours before entrance.
How can I change (change dates or change vehicle) or cancel a booking?
The booking can be changed or cancelled using the following means:
When I book, do I have a reserved space?
How do I access the car park with a booking?
When you access the car park with an advance booking, you should check that the ticket dispensed at the entrance barrier shows the localizer for your booking:
We would like to remind you that if you have the Payment by Registration service activated, the system will not issue a ticket and will allow you to access the car park automatically.
Can I pay by mobile phone and not go to the cash desk?
Can I ask for an invoice?
Does my vehicle have any kind of insurance during the stay?
Can I arrive later than my booking access time?
Can I arrive before my booking access time?
What happens if I stay for longer than the booking?