Gran Canaria Airport Services

All the services available in the airport

Departures area

DEPARTURES AREA

Check-in

The check-in desks are on the upper floor.

You should arrive at the airport with enough time to avoid unexpected problems. The general rule is:

  • Non-Schengen flights: 3 hours before the scheduled departure time.
  • Domestic and Schengen flights: 2 hours before the scheduled departure time.

Most airlines allow passengers to check in online on their website prior to travelling to the airport. You will receive your boarding pass when checking in, allowing you to proceed directly to the security checkpoints if you are travelling with carry-on luggage only.

Remember to print off all your travel documents (e-ticket, boarding pass, etc.). Please note that some airlines charge a fee to reissue boarding passes at the airport.

With mobile online check-in, you can check in and receive your boarding pass on your mobile device via email, SMS or mobile applications. If you do not have to check in you can go straight to the security checkpoint

DEPARTURES AREA

Automatic check-in machines

The airport has several Norwegian air machines to check in and print your boarding pass . They are located next to check-in desk 3.

DEPARTURES AREA

Security checkpoint

All passengers must go through the security checkpoint to get to the boarding area. They must pass through a metal detector and their carry-on luggage and other objects (coats, jackets, mobile phones, keys) must pass through an X-ray machine. Accepted liquids and electronic equipment without a cover must be removed from the carry-on luggage.

To ensure items and small articles in particular pass through the scan, passengers must place them in the special trays put at their disposal.

Passengers will be asked for their boarding pass before they go through the security checkpoint.

The airport has a Fast Lane service which airlines can use for their preferential passengers and for all passengers who purchase access.

DEPARTURES AREA

Passport Control

If the destination of your flight is a non-Schengen country, you must go through document control.

The basic travel document is a passport, although you can travel to some countries with a National ID card (DNI). Some countries also require a visa, vaccination certificate, passport valid for 6 months after the date of arrival, etc. Check with your airline.

DEPARTURES AREA

Boarding

After going through the security checkpoint, look for your boarding gate on the airport screens. While you wait, there is a wide range of cafeterias and restaurants, a great Duty Free shop with interesting special offers, and shops offering fashion and accessories, gifts, jewellery, delicatessen, souvenirs and press, among other items.

At the boarding gate, you must show the airline personnel documentation to prove your identity. Please ask your airline about valid documentation to present to their personnel.