Bilbao Airport Services

All the services available in the airport

Arrivals area


Passport Control

When you disembark from the plane, please follow the signs to Passport Control (if necessary) and to the baggage reclaim hall and Customs.

After disembarking, if your flight originated in a non-Schengen area country, you will have to through Passport Control.


Baggage reclaim

In the baggage reclaim hall, if you checked in luggage at your departure airport, look at the screens to see which baggage reclaim carousel has been assigned to your flight. The airport has two baggage reclaim halls, one for EU flights and the other fro non-EU flights.

For lost or damaged luggage, please go to your airline or handling agent's desk.



Customs at the Airport is located in the non-EU arrivals area (telephone number: 34 944 710 601).

If coming from a country outside the European Union, you must decide whether you are carrying goods which need to be declared, and go through airport Customs. Some examples of goods that must be declared are food, high-value electronics, cash over 10,000 Euro, etc. If in doubt, the best option is to ask at Customs.