Santander Airport Services

All the services available at the airport

VAT refund

VAT REFUND

VAT refund

Offices for applying for tax rebates for non-EU residents on their purchases in Spain.

DIVA. Electronic receipt stamping

Requirements for requesting a VAT refund

  • Habitual residence outside of the European Union (or in the Canary Islands, Ceuta or Melilla).
  • Your purchases must be personal; not for commercial purposes.
  • You are required to leave the European Union within the three months following your purchases.

Procedure

In Spain, the entire VAT refund process for travellers is digital, through use of the DIVA system:

  • When shopping, ask the vendor for the electronic tax-free form (called the “electronic reimbursement document”).
  • When leaving Spain, before checking your luggage, you must electronically validate the electronic reimbursement documents for the purchases. To do so, go to the DIVA screen in the airport departure lounge.
  • Always remember to have with you:
    1. Passport.
    2. The invoices and the DIVA form.
    3. The goods for which you are requesting the refund. Without goods, there is no stamp.
    4. Boarding card or ticket.

Using the DIVA screens

  1. Select the language.
  2. Scan the barcode on the form with the optical reader.
  3. The system can give two results:
    • Your DIVA tax-free form has been stamped. The processing is finished.
    • Your DIVA tax-free form cannot be validated. In this case, you must go to the Civil Guard receipt stamping office.

No physical document is issued with the validation result. You can check the status of the process using the CSV (secure verification code) number on the form by accessing: https://www.agenciatributaria.gob.es/AEAT.sede/tramitacion/ZZ05.shtml

Invoice stamping office

If you cannot validate the tax-free DIVA form on the screens, you must show the documentation and goods to the officers at the receipt stamping office. This can be done in the check-in area.

Telephone number: 942 251 912