Aena Chatbot | Airport Virtual Assistant
More than just a chatbot
I’ll be with you every step of the way as you pass through the airport
Not sure if you’ll have time for a coffee before going through security?
I’ll let you know the estimated waiting time at security based on your flight and the terminal you’re travelling from.
Find out how I can help you!
I can help you with your flights and connections
Get up-to-date flight information and personalised instructions for your connecting flights based on your actual arrival and departure times. I can also help you navigate the airport.
I’ll help you with your luggage
Travel worry-free! Check what you’re allowed to pack in your luggage, so you can pack wisely and fly safely.
I’ll help you get there in good time
Not sure if you’ll have time for a coffee before going through security? I’ll let you know the estimated waiting time at security based on your flight and the terminal you’re travelling from.
I’ll help you book your parking space
Book your parking space at Aena’s official car parks easily, conveniently and securely.
I can help you with the airport services
Are you hungry, or would you like a quick bite before your flight? I can recommend restaurants and cafés near you, based on your preferences or how much time you have.
I can help you with weather warnings
I’ll let you know about any possible delays or changes due to the weather, so you can plan ahead and travel with peace of mind.