Barrier Free assistance | Burgos Airport | Aena

Barrier Free assistance service at Burgos Airport

What the service consists of

Aena airports offer an assistance service for people with reduced mobility (PRM) and the disabled to make your stay before and after flying easier.

Who the service is for

Passengers whose mobility is limited by physical or mental disability (sensory or locomotion, permanent or temporary), advanced age or any cause of disability requiring special attention. The Barrier-Free Service is not a guard and custody service. Remember that in order to provide the service, the following passengers must be accompanied:

  • Minors
  • People who are not self-sufficient (e.g.: people with Alzheimer's disease, etc)

How to book

You must request assistance at least 48 hours before the scheduled departure time to guarantee the quality of the service:

  • When you book or purchase the ticket through a travel agency or airline.*
  • Additionally, through our website, the official Aena app or by calling ( 34) 91 321 10 00 (exclusively valid for Aena network airports).

*Airlines can apply transport restrictions on your mobility equipment. If you travel with your own wheelchair/electric motorcycle, you should check with your airline.

At the airport

It is recommended that you arrive two and a half hours before your flight departs*. Report your arrival at your airline's check-in desk or using the standing directory, where we will pick you up.

*You must arrive at the meeting point at least two hours before your flight departs. If your flight departs in the early hours of the morning, please consult the terminal’s opening times.

Information assistant

At the Aena departure airport

An assistant will pick you up from the meeting point of your choice, helping you with your baggage.

They will accompany you to the check-in desk and help you with the necessary check-in procedures.

They will accompany you to the departure area and through any security checks.

They will help you to board the plane, leaving you in your seat.

At the Aena arrivals airport

An assistant will meet you at your seat for debarkation and will help you with your hand luggage.

If you have checked in baggage, the assistant will take you to the baggage reclaim area and from there, will take you to the meeting point.

During transit or connecting flights

An assistant will provide the necessary assistance to successfully carry out the transit or transfer, including boarding, debarkation, transfer through the terminal, etc.

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