Aena — TRAVEL
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All the services available in the airport
The check-in desks are on the ground floor.
You should arrive at the airport with enough time to avoid unexpected problems. The general rule is:
Most airlines allow passengers to check in online on their website prior to travelling to the airport. You will receive your boarding pass when checking in, allowing you to proceed directly to the security checkpoints if you are travelling with carry-on luggage only.
Remember to print off all your travel documents (e-ticket, boarding pass, etc.). Please note that some airlines charge a fee to reissue boarding passes at the airport.
With mobile online check-in, you can check in and receive your boarding pass on your mobile device via email, SMS or mobile phone apps. If you do not have to check in you can go straight to the security checkpoint
All passengers must go through the security checkpoint to get to the boarding area. They must pass through a metal detector and their carry-on luggage and other objects (coats, jackets, mobile phones, keys) must pass through an X-ray machine. Accepted liquids and electronic equipment without a cover must be removed from the carry-on luggage.
To ensure items and small articles in particular pass through the scan, passengers must place them in the special trays put at their disposal.
Passengers will be asked for their boarding pass before they go through the security checkpoint.
If your flight destination is a non-Schengen country, you must go through document control.
The basic travel document is a passport, although you can travel to some countries with a National ID card (DNI). Some countries also require a visa, vaccination certificate, passport valid for 6 months after the date of arrival, etc. Check with your airline.
After going through the security checkpoint, look for your boarding gate on the airport screens. The boarding area has a cafeteria-restaurant and a duty-free shop with interesting offers.
At the boarding gate, you must show the airline personnel documentation to prove your identity. Please ask your airline about valid documentation to present to their personnel.