People with special needs | Alicante-Elche Airport | Aena

Alicante-Elche Miguel Hernández

Aeropuerto de

Alicante-Elche Airport services

All the services available in the airport

People with special needs

People with special needs services at Alicante-Elche Miguel Hernández Airport

PEOPLE WITH SPECIAL NEEDS

Barrier Free service

Aena airports offer an assistance service for people with reduced mobility (PRM) and the disabled to make your stay before and after flying easier. You can access all the information about the service and make your reservation through the following link: people with reduced mobility.

Location of the meeting points to apply for the Barrier Free Service at the airport:

Information points

Barriers Free service desks

PEOPLE WITH SPECIAL NEEDS

Toilets

In line with our commitment to universal accessibility and with the aim of contributing to creating a more favourable and inclusive environment for all passengers, Aena airports offer both accessible toilets as well as some specifically adapted to the needs of people with ostomies.

Accessible toilets

Alicante-Elche Miguel Hernández Airport has accessible toilets distributed throughout all areas of the airport. You can check the location of these toilets on the airport maps.

Aseos para pasajeros con ostomía

Se indican a continuación los aseos disponibles en el aeropuerto. Para más detalle puedes consultar la web general con las características disponibles.

PEOPLE WITH SPECIAL NEEDS

Hidden disabilities

To avoid people with hidden disabilities encountering barriers such as lack of understanding or negative attitudes towards their behaviour, Aena has created a badge so that airport personnel can identify the people carrying it and improve their experience in its airports. You can find all the information and apply for this badge at the following link: hidden disabilities badge.

Waiting rooms for passengers with invisible disabilities

Sensory Room: The airport has a Sensory Room for passengers with autism spectrum disorders (ASD), which offers a safe and appropriate environment for their needs. The room, which is located near the boarding area, has tactile and audiovisual elements such as the projection of videos featuring wind, sound and vibration effects, among others, where the stimuli can be graduated and adapted to the sensitivity of each person, as well as spacious adapted toilets. Access to the room must be requested in person at the "Barrier Free" service desk at the airport.

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