Alicante-Elche Airport services

All the services available in the airport

Information and lost property

INFORMATION AND LOST PROPERTY

Aena Information

The airport has two fixed information points in the departures area on floor P2, and another mobile point in the arrivals area, floor P0, at the busiest times.

Telephone number: ( 34) 91 321 10 00

INFORMATION AND LOST PROPERTY

Lost property

If you have lost any personal belongings on board an aircraft, get in contact with the airline.

If you have lost any personal belongings at the airport, follow the instructions below:

  1. Fill in the attached form describing your belongings, flight dates, flight number, contact information, etc. and send it to alc.objetosperdidos@aena.es. Be as precise as possible. The information provided must be detailed enough to unequivocally identify your object. If possible, attach a photograph of the object.

  2. Confirmation. If the object is in our offices, we will contact you and provide you with a registration number that you must indicate to collect the object.
  3. Pick-up. The owner must provide proof of identity (national ID card or passport) and a written authorisation if the person who is picking up the object is not the owner.

The lost property service is free of charge and therefore items cannot be shipped. If you cannot come to the airport, we recommend that you contact a courier service that could deliver your object to you.

Telephone number: 966 919 444

Email: alc.objetosperdidos@aena.es