Madrid-Barajas Adolfo Suárez Airport

Offices and electronic visa machines for requesting tax refunds for non-EU residents on their purchases in Spain.

Before checking in your luggage, you must present the goods purchased and the "tax free" invoices for these to be stamped at the airport's duty reduction office. Outside office hours, the refund will be made in Hall 1 (T1) or Hall 11 (T4). 

Information brochure (pdf, 899.14 kB)

• Terminal T4. Floor 2. Departures

• Opening hours: 07:00 to 22:00.

• Terminal T4 Satellite. Floor 2. Boarding area

• Opening hours: 24 hours.

• Terminal T1. Floor 1. Check-in and boarding area

• Opening hours: 07:00 to 22:00.

The new DIVA system, which is compatible with the traditional manual stamping of purchase invoices, is an electronic procedure that businesses can choose to implement voluntarily. This condition will be mandatory as of 1 January 2019.

With this system, the traveller must request an online form (DIVA form) in stores, which they can validate electronically at the stamping points available in the airport for the purposes of receiving tax reimbursements. Then they can request the return from the store where they made the purchase, or from the tax-free management entities in the boarding areas.

DIVA information brochure (pdf, 899.14 kB)

• Terminal T4. Floor 1. Boarding
• Terminal T4. Floor 2. Check-in area. Desks 820-829
• Terminal T4. Floor 2. Check-in area. Desks 870-879
• Terminal T4. Floor 2. Check-in area. Desks 900-909
• Terminal T4 Satellite. Floor 1. Boarding
• Terminal T1. Floor 1. Check-in area
• Terminal T1. Floor 1. Boarding zone B

Cash Be Free, La Caixa, El Corte Inglés, Innova Taxfree and Premier Tax Free bills refund.

• Telephone: 913 057 077
• Web: http://www.exactchange.es New Window

• Terminal T1. Floor 1. Boarding area B

• Opening hours: 07:00 to 23:00

Global Blue bills refund.

• Central offices telephone number: 917 294 380
• Central offices fax number: 917 291 299
• Satellite fax: 913 338 623
• T1 Fax: 913 245 144
• T1 telephone: 913 245 145
• Satellite phone: 917 438 761
• E/mail: taxfree.es@globalblue.com
• Web: http://www.globalblue.com New Window

• Terminal T1. Floor 1. Boarding area B

• Opening hours: 07:00 to 23:30

• Terminal T4 Satellite. Floor 1. Boarding area S

• Opening hours: 07:00am to 12:00 midnight

El Corte Inglés, Innova Taxfree, La Caixa, Premier Tax Free y Tax Free Worldwide bills refund.

• Customer assistance: 900 855 550 / 913 055 167
• Web: http://www.grupoglobalexchange.com New Window

• Terminal T4 Satellite. Floor 1. Boarding gates S21-S22

• Opening hours: 24 hours

• Terminal T4 Satellite. Floor 1. Boarding gates S27-S28

• Opening hours: 07:00 to 03:00