In accordance with Personal Data Protection regulations, specifically, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, and Organic Law 3/2018, on the protection of personal data and guarantees of digital rights, we inform you that any personal data that you may provide us with or that may be collected through Cookies in this mobile application will be processed by Aena S.M.E., S.A., in its capacity as data controller, for the purposes indicated below:
Contact details of Aena S.M.E., S.A.:
Address: Calle Peonías, 12, 28042, Madrid.
C.I.F. (Tax ID. Number): A86212420
Companies Register of Madrid, Volume 28806, Folio 211, Section 8, Page M-518648.
Contact email address: dtic.mobility@aena.es
Contact details of the Data Protection Officer: dpd@aena.es
- Whenever you have enabled location services (settings option on your device), Aena will collect information on WiFi access points or relating to latitude and longitude in order for this information to assist us in showing your location so that we can provide you with our services. This processing is based on your consent (by giving permission to the app to access your device’s geolocation data). Consent can be withdrawn at any time by disabling the corresponding option in the app settings or by withdrawing the device's permissions to the app.
- With regard to the “My Trip” service, Aena will read your boarding pass in order to keep you informed of the status of your flight by means of push notifications, and uses the app to show, if you do so voluntarily through the app, your boarding pass when you pass through the security checkpoint or boarding gate, processing based on your consent when you select this option. The data will be retained in the application for the duration of your flight and will not be communicated to any third party or transferred internationally. You may at any time remove your flight data from the app by selecting this option, thereby withdrawing your consent. If you show your boarding pass when passing through the security checkpoint or boarding gate, the data will be communicated to your airline or handling agent acting on behalf of your airline, for the performance of your contract of carriage, as well as to the State Security Forces and Corps for the purposes of prevention of a real and serious danger to public safety or for the repression of criminal offences, following the formal requirements of the Spanish Data Protection Agency, and for compliance with legal obligations (National Security Programme and Regulation (EU) 2015/1998), and to Customs Authorities (for compliance with legal obligations). Using this option, you can also manually link your boarding pass to your biometric profile, provided that the service is active at the airport and you have registered for it.
- Regarding our Customer Club, as well as VIP services, Parking Reservations and Marketplace, you can consult the specific privacy policy on the following link: https://usuarios.aena.es/politica-privacidad.
- With regard to PRM Services, we inform you that the data you provide us with through the form provided for this purpose in the Aena mobile application will be used to manage the service you request for assistance to persons with reduced mobility (based on the execution of the contract), as well as to carry out a satisfaction survey to improve the service (based on legitimate interest).
- Regarding the Guidance Service, it offers a geopositioning, guidance and route calculation solution to its passengers. Finally, information on times to destinations, inside and outside the airport, will be provided on the basis of the data subject’s consent.
As a user of this service, the data that Aena will process are those related to your device and its positioning within the airport, i.e.:
- Unique device ID.
- Device type (iOS/Android).
- Coordinates (x,y).
- Coordinate accuracy.
- Airport where you are located.
- Building and floor on which it is located.
- Route mode (yes/no).
In addition, it will provide information on the routes most frequented by passengers in order to improve the services provided and adapt the commercial offer at the different airports, on the basis of Aena’s legitimate interest in improving the provision of its services.
Consent to these functions is given by enabling access to geolocation services on your device or by authorising your geolocation by any other means (by enabling/disabling location services by configuring this option in the settings of your device or the application).
The data subject has the right to withdraw the consent given at any time. To do so, you can withdraw consent directly through the application itself, by disabling the location access option in the Aena application settings, or directly in your device settings by removing permissions to this application, or by uninstalling it from your device.
At the same time, and with your permission, we will send you commercial and advertising communications by sending messages (push messages) to your mobile device, such as promotions and discount vouchers from Aena airport shops or from third parties in the following areas or sectors: cars and vehicle hire, leisure, travel agencies, tourism, transport, airlines, catering, the textile industry, fashion, beauty and cosmetics, finance and insurance, press and magazines, and gambling. You can disable the receipt of these messages at any time by disabling this option in the settings of the application itself.
Your data will be retained while necessary to comply with the purpose for which they were collected.
Your data may be communicated to Aena Sociedad Concesionaria del Aeropuerto Internacional de la Región de Murcia S.M.E., S.A., in the case of requesting a service for the Aeropuerto Internacional de la Región de Murcia, a subsidiary company of Aena that manages said airport, for the provision of the service; to your bank, for the collection of the payment for the service provided.
They are subsequently stored for as long as claims and obligations may arise as a result of the processing of your data for the purpose for which they were collected.
It is anticipated that the following parties will receive your data:
- To entities involved in Administrative and Legal Proceedings (where appropriate).
- To Courts (where appropriate).
- Security Forces and Custom Authorities, to comply with legal obligations.
- To your bank or savings bank to pay for the services provided.
- The State Air Security Agency (AESA) for inspections (where appropriate).
- Your airline, if necessary.
- Your data will be transferred to Aena Sociedad Concesionaria del Aeropuerto Internacional de la Región de Murcia S.M.E, in the event that you book a service for the Airport through the app.
- Other entities that may be involved in processing your claim or complaint.
- Persons, institutions or authorities that may require them by law.
Aena S.M.E., S.A., as the data controller, will adopt the technical and organisational measures necessary in order to guarantee the security of the personal data you provide to us, preventing their loss or unauthorised alteration, manipulation or access.
Any data subject is entitled to receive confirmation as to whether or not his or her personal data are being processed. The General Data Protection Regulation also stipulates the following rights for the data subject:
- Access to his or her data.
- Requests for rectification or deletion of his or her data.
- Requesting that the processing of his or her data be restricted.
- Portability of his or her data.
- Objection to his or her data being processed.
Requests will be answered as soon as possible and, in any event, within one month of receipt. The above time limit may be extended for a further two months where necessary, depending on the complexity and volume of requests. Aena will notify the interested party of the extension within the first month from the time of the request.
The interested party is entitled to withdraw consent to commercial correspondence at any time, without this affecting provision of the contracted service. In order to exercise the rights recognised, the data subject may contact the following e-mail address ocpd@aena.es or by writing to the Central Data Protection Office, Calle Peonías, 12, 28042, Madrid, or using the Procedures and Claims portal https://tramitesyreclamaciones.aena.es/en/procedures-and-claims.html).
If you have any doubts, please contact our Data Protection Officer by sending an email to dpd@aena.es.
The data subject is entitled to lodge a complaint with the Spanish Data Protection Agency (AEPD - https://www.aepd.es/en) the supervisory and control authority for data protection in Spain.