The goods terminal handling agents who provide services to airlines operating at Adolfo Suárez Madrid-Barajas Airport are committed to excellence and continuous improvement in providing their services.
As a result of this commitment, they have adopted common indicators and targets, and a monthly measuring process that enables them to publish the following quarterly service indicators:
|Imported goods handled by agents or customs services||Nº of shipments of the sample||Target||% of shipments that meet the target (*)|
|RFS goods (within ATA + 4 hours)||12,267||95%||99.00%|
|CARGO PLANE goods in T123 (within ATA + 8 hours)||1,892||95%||98.08%|
|WB COMBI AIRCRAFT goods in T123 (within ATA + 5 hours)||20,066||95%||98.88%|
|WB COMBI AIRCRAFT goods in T4 (within ATA + 6 hours)||18,641||95%||98.11%|
* Measurements conducted on 52,866 import shipments in the second trimester of 2016, from all handling agents.