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Information services
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Information services to assist and guide passengers.
- Telephone: (+34) 91 321 10 00
- Terminal T4. Floor -2. Passenger-only zone
- Terminal T4. Floor 1. Boarding area J
- Terminal T4. Floor 1. Boarding area J
- Terminal T4. Floor 1. Boarding area K
- Terminal T4. Floor 2. Check-in area
- Terminal T4 Satellite. Floor -2. Passenger-only zone
- Terminal T4 Satellite. Floor 0. Boarding area M
- Terminal T4 Satellite. Floor 1. Boarding area S
A team of “skycaps” are available to help and attend to passengers from numerous different information points throughout the airport.
- Telephone: (+34) 91 321 10 00
- Terminal T4. Floor 0. Arrivals hall
- Terminal t4. Floor 0. Baggage reclaim hall 10 * Open 24 hours
- Terminal T4. Floor 1. Boarding area J * Open from 07:00 to 23:00
- Terminal T4. Floor 1. Boarding area J * Open 24 hours
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Terminal T4. Floor 2. Check-in desk 700
* Open from 7:00 to 23:00 hours
- Terminal T4. Floor 2. Check-in desks 900 * Open 24 hours
- Terminal T4. Floor 2. Boarding area * Open 24 hours
- Terminal T4 Satellite. Floor 0. Boarding area M
- Terminal T4 Satellite. Floor 1. Central boarding area * Open 24 hours
- Terminal T4 Satellite. Floor 2. Boarding area
- Terminal T1. Floor 0. Arrivals Hall * Open 24 hours
- Terminal T1. Floor 0. Baggage reclaim hall 1
- Terminal T1. Floor 0. Baggage reclaim hall 1
- Terminal T1. Floor 1. Check-in area * Open 24 hours
- Terminal T1. Floor 1. Boarding area B
- Terminal T2. Floor 0. Arrivals hall * Open 24 hours
- Terminal T2. Floor 1. Boarding area D
- Terminal T2. Floor 2. Check-in area * Open 24 hours
Flight connections.
- Information and bookings phone number: 911 401 501
- E/mail: clientes@air-europa.com
Customer assistance.
- Telephone: 913 937 033 / 913 937 031
- Information and bookings phone number: 911 401 501
- E/mail: clientes@air-europa.com
Flight connections.
- Information and bookings phone number: 912 757 792
Assisted care companies.
22 automatic help points designed to give information and quick help to passengers.
In the boarding and arrivals areas of T4 and T4S, they provide information on flight status, the services of Iberia and other airlines (shops, police, etc), plans of Terminal T4 and passengers' rights.
If you miss a connecting flight, they also let you get your boarding pass for the new flight and a meal or hotel voucher if applicable.
- Information telephone: 901 111 500
Flight connections.
- Information and bookings phone number: 901 111 500
Flight connections.
- Information and bookings phone number: 902 112 424
Aegean, Alitalia, Brussels, Norwegian, Pegasus, TAP Air Portugal, Transavia and Wizz Air representative.
- Customer assistance: 913 243 677
- Lost property office telephone number: 913 243 678
- Telephone: 915 787 810
- Fax: 915 310 074
- Opening hours: 9:30 to 20:30.
- T1 Fax: 913 054 195
- T4 Fax: 913 338 274
- Information telephone: 902 100 007
- T1 telephone: 913 058 656
- T4 telephone: 913 338 247
- E/mail: turismo@madrid.org
- Opening hours: 9:00 to 20:00. Sunday and public holidays, 9:00 to 14.00.
- Information telephone: 012
- Web: http://www.crtm.es/ New Window
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