Adolfo Suárez Madrid-Barajas Airport

Information services to assist and guide passengers.

• Information points in the airport
• Airlines information points
• Tourist information
• Transport information
• Meeting points

• Telephone: (+34) 91 321 10 00

• Terminal T4. Floor -2. Passenger-only zone
• Terminal T4. Floor 1. Boarding area J
• Terminal T4. Floor 1. Boarding area J
• Terminal T4. Floor 1. Boarding area K
• Terminal T4. Floor 2. Check-in area
• Terminal T4 Satellite. Floor -2. Passenger-only zone
• Terminal T4 Satellite. Floor 0. Boarding area M
• Terminal T4 Satellite. Floor 1. Boarding area S

• Telephone: (+34) 91 321 10 00

• Terminal T4 Satellite. Floor 0. Boarding area M

Traveller assistance and services at security checkpoints.

• See map

A team of “skycaps” are available to help and attend to passengers from numerous different information points throughout the airport.

• Telephone: (+34) 91 321 10 00

• Terminal T4. Floor 0. Arrivals hall
• Terminal t4. Floor 0. Baggage reclaim hall 10 * Open 24 hours
• Terminal T4. Floor 1. Boarding area J * Open from 07:00 to 23:00
• Terminal T4. Floor 1. Boarding area J * Open 24 hours
• Terminal T4. Floor 2. Check-in desk 700 *
  Open from 7:00 to 23:00 hours
• Terminal T4. Floor 2. Check-in desks 900 * Open 24 hours
• Terminal T4. Floor 2. Boarding area * Open 24 hours
• Terminal T4 Satellite. Floor 0. Boarding area M
• Terminal T4 Satellite. Floor 1. Central boarding area * Open 24 hours
• Terminal T4 Satellite. Floor 2. Boarding area
• Terminal T1. Floor 0. Arrivals Hall * Open 24 hours
• Terminal T1. Floor 0. Baggage reclaim hall 1
• Terminal T1. Floor 0. Baggage reclaim hall 1
• Terminal T1. Floor 1. Check-in area * Open 24 hours
• Terminal T1. Floor 1. Boarding area B
• Terminal T2. Floor 0. Arrivals hall * Open 24 hours
• Terminal T2. Floor 1. Boarding area D
• Terminal T2. Floor 2. Check-in area * Open 24 hours

Flight connections.

• Information and bookings phone number: 911 401 501
• E/mail: clientes@air-europa.com

• Terminal T2. Floor 0. Baggage reclaim hall 6
• Terminal T2. Floor 1. Boarding area C
• Terminal T3. Floor 1. Boarding area E

Customer assistance.

• Telephone: 913 937 033 / 913 937 031
• Information and bookings phone number: 911 401 501
• E/mail: clientes@air-europa.com

• Terminal T2. Floor 2. Check-in area

Flight connections.

• Information and bookings phone number: 912 757 792

• Terminal T4 Satellite. Floor 2

Assisted care companies.

• Terminal T1. Floor 1. Check-in area
• Terminal T2. Floor 2. Check-in area

Assisted care companies.

• Information telephone: 901 111 500

• Terminal T1. Floor 1. Check-in area

22 automatic help points designed to give information and quick help to passengers.

In the boarding and arrivals areas of T4 and T4S, they provide information on flight status, the services of Iberia and other airlines (shops, police, etc), plans of Terminal T4 and passengers' rights.

If you miss a connecting flight, they also let you get your boarding pass for the new flight and a meal or hotel voucher if applicable.

• Information telephone: 901 111 500

Flight connections.

• Information and bookings phone number: 901 111 500

• Terminal T4. Floor 1. Boarding area H
• Terminal T4. Floor 1. Boarding area K
• Terminal T4 Satellite. Floor 1. Boarding gates S15-S16
• Terminal T4 Satélite. Planta 1. Boarding gates S39-S40
• Terminal T4 Satellite. Floor 2

Flight connections.

• Information and bookings phone number: 902 112 424

• Terminal T4 Satellite. Floor 1. Boarding area S
• Terminal T4 Satellite. Floor 2

Aegean, Alitalia, Brussels, Norwegian, Pegasus, TAP Air Portugal, Transavia and Wizz Air representative.

• Customer assistance: 913 243 677
• Lost property office telephone number: 913 243 678

• Terminal T1. Floor 1. Check-in area
• Terminal T2. Floor 2. Check-in area

• Telephone: 915 787 810
• Fax: 915 310 074

• Terminal T2. Floor 0. Arrivals hall
• Terminal T4. Floor 0. Baggage reclaim hall 10

• Opening hours: 9:30 to 20:30.

• T1 Fax: 913 054 195
• T4 Fax: 913 338 274
• Information telephone: 902 100 007
• T1 telephone: 913 058 656
• T4 telephone: 913 338 247
• E/mail: turismo@madrid.org

• Terminal T1. Floor 0. Arrivals Hall
• Terminal T4. Floor 0. Baggage reclaim hall 10

• Opening hours: 9:00 to 20:00. Sunday and public holidays, 9:00 to 14.00.

• Information telephone: 012
• Web: http://www.crtm.es/ New Window

• Terminal T2. Floor 1. Underground Hall
• Terminal T4. Floor -1. Underground hall

• Terminal T1. Floor 0. Arrivals Hall
• Terminal T4. Floor 0. Arrivals hall