Information services

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Information points in the airport
Flight connections
  • Telephone: 902 404 704 / (+34) 91 321 10 00
Security

Traveller assistance and services at security checkpoints.

    Airlines information points
    Air Europa
    • Telephone: 913 937 033 / 913 937 031
    • Information and bookings phone number: 902 401 501
    • Central Offices, Palma de Mallorca: 971 178 100
    • Fax: 913 937 032
    • E/mail: clientes@air-europa.com
    Aviareps

    Representative Ukraine.

    • Telephone: 914 132 084
    • Fax: 914 133 738
    Iberia

    Assisted care companies.

    • Information telephone: 901 111 500
    Iberia

    22 automatic help points designed to give information and quick help to passengers.

    In the boarding and arrivals areas of T4 and T4S, they provide information on flight status, the services of Iberia and other airlines (shops, police, etc), plans of Terminal T4 and passengers' rights.

    If you miss a connecting flight, they also let you get your boarding pass for the new flight and a meal or hotel voucher if applicable.

    • Information telephone: 901 111 500
    WFS

    Aegean, Brussels Norwegian, Pegasus, Transavia and Wizz Air representative.

    • Customer assistance: 913 243 677
    • Lost property office telephone number: 913 243 678
    Tourist information
    Tourist information

    Council and Region of Madrid

    • Fax: 913 054 195
    • Information telephone: 902 100 007 / 915 881 636
    • Opening hours: 10:00 to 20:00.
    • Opening hours: 9:00 to 20:00.
    • Opening hours: 9:00 to 20:00. Sunday and public holidays, 9:00 to 14.00.
    Meeting points