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Itineraries
Single Itinerary
Visits start at 10:30 and last 1.5-2 hours. The Passenger, User and Customer Service Expert on duty will act as a guide throughout the visit and will explain the functioning, structure and introduce the different interventions of the professionals who work at the airport.
The tour route will include airside (controlled access area) and landside (restricted terminal access area and public areas). This route can be modified and adapted to the operational, meteorological and security needs of the airport, as well as to the type of visitor.
The visit will follow the route for a departing and arriving passenger from the check-in point to boarding gate number 15, accessing the airside from here to re-enter the Terminal building through the Arrivals Hall (Bravo Gate by default), as long as operations and weather conditions allow.
CHECK-IN
In the check-in area, the Passenger, User and Customer Service Expert will seat the schoolchildren in front of the desk to be used (usually desks 1 to 4). The following points will be included:
- Welcome and presentation of the visit.
- Airport basics.
- Arrival at the airport (Departures area, Ground floor).
- Flight information (SIPA monitors).
- Check-in counter: check-in simulation.
- Service for people with reduced mobility.
- Public area services / Signposting / PRM service.
FILTERS
The restricted boarding area will be accessed through the general security checkpoints by default, dealing with prohibited items, liquids regulations, etc. The boarding area can be accessed through the crew checkpoint, depending on the real-time situation.
DEPARTURES LOUNGE
The following points will be visited:
- Waiting and leisure area and commercial offer (boarding area, shops, Internet, restaurants, press, terraces, etc.).
- Boarding (documentation control process, etc.).
Movements on the apron and aircraft assistance (apron handling, fuel supply, marshaller vehicles, ambulift, etc.), aircraft taxiing and take-off and the Control Tower (TWR) can be viewed from here.
APRON
Airside is accessed through boarding gate number 15, arriving at stands 14/15 by zebra crossing and pedestrian road marked in Attachment 1 (Route 1), where different groups will approach depending on availability (Fire Fighting Service (FFS), Area of Movement Operation Technician (marshaller), Wildlife Control Technician).
For safety reasons, pupils will be accompanied by adults (teachers, tutors or monitors) during the whole route on the airside, and it is very important that the number of accompanying adults is in line with the number of pupils in order to keep them under control by groups at all times. Pedestrian areas (greenways, railings, pedestrian crossings, chain crossings) shall be used at all times.
When requested by the school, the Passenger, User and Customer Service Expert will be able to take photographs on the airside with their device,
exclusively in the area of stands 14/15. Visitors are not allowed to take photographs.
BAGGAGE RECLAIM
This phase will follow the path of an arriving passenger according to the route marked on the map in Attachment 1 (Route 2) in reverse from stands 14/15 to the Bravo Arrivals Hall, the hall entered by default. In the Hall we will see:
- Baggage system (Carousels).
- Documentation control, depending on the origin of the passenger.
- Baggage reclaim belts and arrival flight information monitors.
END OF VISIT
The visit ends by entering the arrivals lobby. The following points are addressed in this last phase:
- Transport (taxi, bus, private vehicles, car rental).
- Collect waistcoats and accreditation.
- Hand over school material adapted to the educational cycle. If it is in digital format, it will be delivered by the Airport Services Department via email.
- Farewell to the visitors.
