Aena, the world’s leading airport operator by number of passengers, manages 46 airports and two heliports in Spain, including Madrid, Barcelona, Palma, Canarias... airports. 

Aena has achieved the safe airport accreditation for 19 airports in its network. The rest of Aena network´s airports certifications are being processed. Airport Health Accreditation (AHA) demonstrates our commitment to the sanitary measures adopted for the safety of employees and passengers during the pandemic.

From June 7, all passengers in a country or risk zone (except for children under 6 years of age) must provide one of the following supporting documents with the requirements established by the health authority: be vaccinated against COVID -19, recovered from COVID-19 or a diagnostic test (such as PCR or rapid antigen test), performed 48 hours before the trip, which has been negative. At any time, the passenger may be asked to prove these documents. Consult de policy here. Consult the FAQ of Spain Travel Health.

If you are coming from abroad, you must fill the Health Control Form (FCS) and show the QR code at the Border Health Control. Get to know more

Incoming flights from Brazil and  South Africa are restricted, except for nationals or residents of our country and Andorra. People whose country of origin of travel to Spain is the Republic of India, must remain in quarantine for 10 days after their arrival in Spain, or for the duration of their stay if it is shorter than that. This period may end earlier, if on the seventh day the person is tested for acute infection with negative results. 

  • Aena has a free assistance service for passengers with reduced mobility at all the airports in its network. You can ask for this service through your airline, on the Aena website or by calling the Aena information helpline (+34) 91 321 10 00.
  • To make sure that the service can be provided, we recommend that you ask for assistance at least 48 hours before the departure of your flight. Remember that you should always report your needs to your airline to ensure your seat on the plane.
  • Due to the safety measures taken at airports to protect service staff and passengers, assistance may be delayed. Whenever possible, it is advisable to arrive at the airport earlier than indicated in the service conditions.
  • Using a facemask is compulsory at the airport and you must wear one in order to use the service. It will not be compulsory for people where its use is inadvisable on reasonable health grounds.
  • We recommend you frequently use the hand sanitiser available throughout the airport.
  • Companions are forbidden inside the terminal except in special circumstances, such as when a passenger requires assistance (reduced mobility, hidden disabilities, etc.).
  • Whenever possible avoid using paper documents and replace them with electronic documents. If the assistance is recorded on paper instead of on an electronic device, the user will be asked for an email address to which proof of assistance can be sent instead of handing over the hardcopy. If no email address is available, a text will be sent to the mobile number provided.

These are the measures

These are the measures

Coronavirus: everything you need to know at your airport

Everything you need to know at your airport

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