Excellence in service

The goods terminal handling agents who provide services to airlines operating at Zaragoza Airport are committed to excellence and continuous improvement in providing their services.

As a result of this commitment, they have adopted common indicators and targets, and a monthly measuring process that enables them to publish the following quarterly service indicators:

SERVICE INDICATORS FOURTH QUARTER 2016
Imported goods handled by agents or customs services No. of shipments included in the sample Target % of shipments that meet the target (*)
% of general cargo shipments in WB COMBI AIRCRAFTS, with RCF < ATA + 6 hours 8,034 95% 97.40%

* Measurements conducted on 8,034 import shipments in the fourth trimester of 2016, from all handling agents.