Excellence in service
The goods terminal handling agents who provide services to airlines operating at Zaragoza Airport are committed to excellence and continuous improvement in providing their services.
As a result of this commitment, they have adopted common indicators and targets, and a monthly measuring process that enables them to publish the following quarterly service indicators:
|Imported goods handled by agents or customs services||No. of shipments included in the sample||Target||% of shipments that meet the target (*)|
|% of general cargo shipments in WB COMBI AIRCRAFTS, with RCF < ATA + 6 hours||8,034||95%||97.40%|
* Measurements conducted on 8,034 import shipments in the fourth trimester of 2016, from all handling agents.
With the help of