Meet & Assist


Welcome and accompaniment service exclusively for you at your departure, arrival or connecting flight by ouir Meet & Assist staff.

Due to the health crisis caused by Covid-19, Aena hereby announces that the Meet & Assist service will be closed temporarily. We are sorry for the inconvenience.

Useful information
Opening hours:

05:00 to 23:00

  • Telephone: 961 598 584
Terms of service
  • Service for passengers with valid transport ticket only.
  • The purchase must be made at least 72 hours in advance. 
  • Once the purchase is made, the  Meet & Assist staff will contact you for more details and to arrange the meeting point, the day and the time.
  • The customer will agree with our Meet & Assist staff on the time he/she wants to be picked up depending on the departure/arrival time of the flight and on whether he/she wants to use a VIP Lounge and/or  the personal shopper service.
  • The customer must be at the meeting point at the time agreed and  identify himself/herself to the Meet & Assist staff.
  • The Meet & Assist staff will escort and assist the passenger at all times, except during the VIP Lounge stay. The service will be provided during three hours maximum. If the flight is delayed the service will be extended.

Terms of use (pdf, 94.97 kB)

General conditions of purchase (pdf, 149.53 kB)

  • Welcome, passenger exclusive attention and acompaniment. 
  • Assistance with luggage check-in.
  • Acompaniment and assistance through customs.  
  • Preferential acces at the checkpoints (Fast Lane).
  • Aena Vip Lounge stay with the following services:: catering, press, flight information,  Internet access, free wifi (get to know how the Wifi service works) children's area, work area and meeting rooms.
  • Assistance with baggage reclaim.
  • Information and help with transits and connecting flights.  
  • Farewell and help with fransfer and transport services. 


  • 1 user: €200.
  • 2 users:  €255.
  • 3 users:  €285.
  • 4 users: €315.
  • Additional User : €70.


  • 1 user: €100.
  • 2 users:  €127.50.
  • 3 users: €142.50.
  • 4 users: 157,50 €.
  • Additional user : €35.

Connecting flights 

  • 1 user: €150.
  • 2 users: €191.
  • 3 users:  €214.
  • 4 users: €236.
  • Additional user: €52.50.

Promotion: 50% discount on the prices described.

VAT-inclusive prices. Acompanied children aged 0 - 5  free.