Departures

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Check-in desks

The check-in desks are located on the ground floor:

You can see which check-in desk is assigned to your flight on the information screens.

For more information on carry-on and checked luggage, please see the following link:

Hand and checked-in luggage New Window

You should arrive at the airport with enough time to avoid unexpected problems. The general rule is:

  • Non-Schengen flights: 3 hours before the scheduled departure time.
  • Domestic and Schengen flights: 2 hours before the scheduled departure time.
Checking in online

Most airlines allow passengers to check in online on their website prior to travelling to the airport. You will receive your boarding pass when checking in, allowing you to proceed directly to the security checkpoints if you are only travelling with carry-on luggage.

Remember to print off all your travel documents (e-ticket, boarding pass, etc.). Please note that some airlines charge a fee to reissue boarding passes at the airport.

Check the availability of this service with your airline

Mobile online check-in

With mobile online check-in, you can check in and receive your boarding pass on your mobile device via e-mail, SMS or mobile applications.

The airport security checkpoints are equipped with a reader that automatically detects the data codes sent by the mobile carrier.

Check the availability of this service with your airline

Security checks

Passengers accessing boarding areas must pass through a metal-detector arch at a security checkpoint and their hand luggage and any other objects that they are carrying (coats, jackets, mobile phones, keys) must undergo an x-ray inspection.

Before going through the security checkpoint, passengers will be asked for their boarding pass.

To help objects pass through the scanner, particularly in the case of small articles, you must use the special trays available to passengers.

Passport Control

If the destination of your flight is a non-Schengen country, you must go through document control.

The basic travel document is a passport, although you can travel to some countries with a National ID card (DNI). Some countries also require a visa, vaccination certificate, passport valid for 6 months after the date of arrival, etc. Please ask your airline.

More information about Documents for travel

Boarding

After going through the security checkpoint, look for your boarding gate on the airport screens.

The shopping area has cafeterias and restaurants and a wide variety of shops where you can find the perfect gift for your return: duty free with advantageous offers, fashion and accessories, leisure and gift shops , typical foods of the Canary Islands, and press and books.

At the boarding gate, you must show the airline personnel documentation to prove your identity. Please ask your airline about valid documentation to present to their personnel.