Service excellence

The airport's handling agents are committed to continuously improving the service.

The goods terminal handling agents who provide services to airlines operating at Barcelona-El Prat Airport are committed to excellence and continuous improvement in providing their services.

As a result of this commitment, they have adopted common indicators and targets, and a monthly measuring process that enables them to publish the following quarterly service indicators:

SERVICE INDICATORS SECOND QUARTER 2016
Imported goods handled by agents or customs services No. of shipments included in the sample Target % of shipments that meet the target (*)
% of general cargo shipments in WB COMBI AIRCRAFTS, with RCF < ATA + 6 hours 10,994 95% 98.73%
% of general cargo shipments in NB COMBI AIRCRAFTS, with RCF < ATA + 4 hours 7,224 95% 97.75%
% of handling express cargo shipments in COMBI AIRCRAFTS, with RCF < ATA + 2 hours 349 95% 99.93%

* Measurements conducted on 18,567 import shipments during the second quarter of 2016, from all handling agents.