Barcelona-El Prat Airport

Services to resolve incidents with checked baggage, left luggage and other services.

• Lost luggage
• Left Luggage Office
• Baggage wrapping machine
• Luggage Carrier Service
• Trolleys

• Telephone: 932 930 648

• Terminal T1. Floor 1. Baggage claim hall
• Terminal T2 A. Floor 0. Baggage claim hall
• Terminal T2 B. Floor 0. Baggage claim hall

• Telephone: 901 111 342

• Terminal T1. Floor 1. Baggage claim hall
• Terminal T1. Floor 1. Barcelona-Madrid Corridor
• Terminal T2 A. Floor 0. Baggage claim hall
• Terminal T2 B. Floor 0. Baggage claim hall

• Terminal T2 A. Floor 0. Baggage claim hall
• Terminal T2 B. Floor 0. Baggage claim hall

• Telephone: 932 984 562

• Terminal T2 C. Floor 0. Baggage claim hall

• Telephone: 932 984 737
• E/mail: bcn.lostdy@menziesaviation.com

• Terminal T2 B. Floor 0. Baggage claim hall

• Telephone: 678 700 046

• Terminal T1. Floor 1. Baggage claim hall
• Terminal T2 A. Floor 0. Baggage claim hall
• Terminal T2 B. Floor 0. Baggage claim hall

• Telephone: 902 486 648

• Terminal T1. Floor 1. Baggage claim hall

Luggage storage and management service located in the intermodal lobby of terminal T1 (floor P0), on the lowest level of the Plaza, and in the check-in lobby of terminal T2. The T1, open 24 hours, the T2, from 6.00 to 22.00 h. The prices are:

Normal luggage (suitcases or similar)

For a 2-hour period, €6/item of luggage; for each 24-hour period after the first 2 hours, €10/item of luggage.

Special 25% discount if leaving 4 to 10 pieces of luggage; 35% discount if leaving 11 to 15 pieces of luggage; and 50% discount if leaving 16 or more pieces of luggage.

Special luggage (surfboard, bicycle, etc.)

For a 2-hour period, €9/item of luggage; for each 24-hour period after the first 2 hours, €15/item of luggage.

From the 8th day the price will be €10.50/piece of luggage for each additional 24-hour period. From the 15th day the price will be €6.50/piece of luggage for each additional 24-hour period.

If the customer loses the reclaim ticket there will be a penalty charge of €10.

• T1 telephone: 932 971 213
• T2 telephone: 932 971 272

• Terminal T1. Floor 0

• Opening hours: 24 hours

• Terminal T2 B. Floor 0. Check-in hall

• Opening hours: 6:00 to 22:00

The airport has plastic-wrapping machines located at departures areas of terminals T1 and T2 B.

• Customer assistance: +800 126 000 86
• E/mail: securebag@truestargroup.com
• Web: http://www.truestargroup.com/ New Window

• Terminal T1. Floor 3. Check-in hall
• Terminal T2 B. Floor 0. Check-in hall

Luggage collection service with tour group operators:

• Collection of cases at the baggage carousels and transfer to the vehicle parked in authorised zones of the airport complex.
• Collection of cases from the customer’s vehicle parked in authorised zones of the airport complex and transfer to the check-in desk.

• Telephone: 662 165 738
• Fax: 932 984 373
• E/mail: transeaba@gmail.com
• Web: http://www.transeaba.com/ New Window

The trolleys are available in the car parks, in departures floor of the different terminals, in the baggage reclaim halls and in the different boarding areas. You can consult their location on the airport maps.