Luggage

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Services to resolve incidents with checked baggage, left luggage and other services.

Lost luggage
Menzies Aviation-Easyjet

There are itinerant agents in the baggage claim hall of terminal T2 C. For more information, contact the easyJet customer service office located in the T2 C check-in area.

Menzies Aviation-Norwegian
Vueling
  • Telephone: 902 486 648
Left Luggage Office
Left-luggage office

Luggage storage and management service located in the intermodal lobby of terminal T1 (floor P0), on the lowest level of the Plaza, and in the check-in lobby of terminal T2. The T1, open 24 hours, the T2, from 6.00 to 22.00 h. The prices are:

Normal luggage (suitcases or similar)

For a 2-hour period, €6/item of luggage; for each 24-hour period after the first 2 hours, €10/item of luggage.

Special 25% discount if leaving 4 to 10 pieces of luggage; 35% discount if leaving 11 to 15 pieces of luggage; and 50% discount if leaving 16 or more pieces of luggage.

Special luggage (surfboard, bicycle, etc.)

For a 2-hour period, €9/item of luggage; for each 24-hour period after the first 2 hours, €15/item of luggage.

From the 8th day the price will be €10.50/piece of luggage for each additional 24-hour period. From the 15th day the price will be €6.50/piece of luggage for each additional 24-hour period.

If the customer loses the reclaim ticket there will be a penalty charge of €10.

  • T1 telephone: 932 971 213
  • T2 telephone: 932 971 272
  • Opening hours: 24 hours
  • Opening hours: 6:00 to 22:00
Baggage wrapping machine
TrueStar Group

The airport has plastic-wrapping machines located at departures areas of terminals T1 and T2 B.

Luggage Carrier Service
Transeaba

Luggage collection service with tour group operators:

  • Collection of cases at the baggage carousels and transfer to the vehicle parked in authorised zones of the airport complex.
  • Collection of cases from the customer’s vehicle parked in authorised zones of the airport complex and transfer to the check-in desk.