Meet & Assist


Welcome and accompaniment service exclusively for you at your departure, arrival or connecting flight by ouir Meet & Assist staff.

By virtue of the application of the Royal Decree 463/2020 of 14 Marcha declaring the state of alarm in order to manage de health crisis situation caused by COVID-19, Aena hereby announces that the Meet&Assist service will be closed temporarily. We are sorry for de inconvenience.

Remember that it is not recommended travel except for reasons that cannot be postponed and that the use of a mask is compulsory on public transport. /strong> If this is your case, remember to check with your airline always before flying.

Useful information
Opening hours:

November 1 to March 31, from 5:00 am to 9:00 pm; April 1 to October 31, 24 hours.

  • Telephone: 966 919 149
Access conditions
  • Service for passengers with valid transport ticket only.
  • The purchase must be made at least 72 hours in advance. 
  • Once the purchase is made, the  Meet & Assist staff will contact you for more details and to arrange the meeting point, the day and the time.
  • The customer will agree with our Meet & Assist staff on the time he/she wants to be picked up depending on the departure/arrival time of the flight and on whether he/she wants to use a VIP Lounge and/or  the personal shopper service.
  • The customer must be at the meeting point at the time agreed and  identify himself/herself to the Meet & Assist staff.
  • The Meet & Assist staff will escort and assist the passenger at all times, except during the VIP Lounge stay. The service will be provided during three hours maximum. If the flight is delayed the service will be extended.

Terms of use (pdf, 58.14 kB)

General conditions of purchase (pdf, 109.56 kB)

  • Welcome, passenger exclusive attention and acompaniment. 
  • Assistance with luggage check-in.
  • Acompaniment and assistance through customs.  
  • Preferential acces at the checkpoints (Fast Lane).
  • Aena Vip Lounge stay with the following services:: catering, press, flight information,  Internet access, free wifi (get to know how the Wifi service works) children's area, work area and meeting rooms.
  • Assistance with baggage reclaim.
  • Information and help with transits and connecting flights.  
  • Farewell and help with fransfer and transport services. 


  • 1 user: €200.
  • 2 users:  €255.
  • 3 users:  €285.
  • 4 users: €315.
  • Additional User : €70.


  • 1 user: €100.
  • 2 users:  €127.50.
  • 3 users: €142.50.
  • 4 users: 157,50 €.
  • Additional user : €35.

Connecting flights 

  • 1 user: €150.
  • 2 users: €191.
  • 3 users:  €214.
  • 4 users: €236.
  • Additional user: €52.50.

Promotion: 50% discount on the prices described.

VAT-inclusive prices. Acompanied children aged 0 - 5  free.