- Aena has a free assistance service for passengers with reduced mobility or disability at all the airports in its network. You can ask for this service through your airline, on the Aena website or by calling the Aena information helpline (+34) 91 321 10 00.
- To make sure that the service can be provided, it is mandatory that you ask for assistance at least 48 hours before the departure of your flight. Remember that you should always report your needs to your airline to ensure your seat on the plane.
- Wearing a face mask is not mandatory in airports, but is mandatory inside means of transport (aeroplanes, trains, buses, assistance service vehicles, etc.) and a responsible use is recommended inside closed public spaces where there are people in transit or staying for a prolonged amount of time.
- We recommend you frequently use the hand sanitiser available throughout the airport.
- Whenever possible avoid using paper documents and replace them with electronic documents. If the assistance is recorded on paper instead of on an electronic device, the user will be asked for an email address to which proof of assistance can be sent instead of handing over the hardcopy. If no email address is available, a text will be sent to the mobile number provided.
Check with your airline before going to the airport
Wearing a face mask is not mandatory in airports but is mandatory inside the aeroplane
Physical distancing should be maintained as much as is possible
Please wash your hands or use hand sanitiser.
Please only collect your baggage once the person in front of you has left the area