General information

All European airports offer assistance to passengers with reduced mobility (PRM). This European Union measure represents great social progress for disabled people and, therefore, all the financial, material and human resources have been put in place to enable all Spanish Airports to provide a quality service that guarantees access to air travel for everyone and between all points within European territory, irrespective of their disability.

Who is this service for?

Exclusively those passengers whose mobility when using transport is reduced due to any physical disability (sensory or locomotor, permanent or temporary), intellectual disability, age or any other cause of disability that requires special attention and the adaptation of the service made available to all passengers to his or her particular needs.

Please be aware that if you request this service without fulfilling the above criteria, you are seriously harming those who really do need the service.

What does the service consist of?

  • At the departure airport: Collection of the person at the Meeting Point, assisting the person with their hand luggage and accompanying the person to the check-in desk; assistance with check-in procedures, accompanying the person to the boarding area, passing through the security checkpoints, customs, etc.; boarding the aircraft, and accompanying the person to their seat.
  • At the arrival airport: Assistance with hand luggage, accompanying the person from their seat to the door of the aircraft and debarkation; transfer to the baggage hall, passing through the required controls, and transfer from there to the Meeting Point in the destination airport (if it is in a European Member State).
  • In transits/connections the necessary assistance will be provided to successfully carry out the transit or transfer, including boarding, debarkation, transfer through the terminal, etc.