CR indicators

Figures and data on social impact and compliance with principles for action.

Key indicators of Aena's CR

KEY INDICATORS
Indices 2012 2013 2014 2015
Net turnover (in thousands of €) * 3.307 3.586 3.165 3.518
Number of operations (millions) 1.92 1.79 1.83 1.90
Number of passengers (millions) 194.2 187.4 195.9 207.4
Number of Aena employees ** 13,574 11,440 7,220 7,204
Housing where sound insulation measures have been carried out*** 17,958 18,725 19,219 19,639
Perceived Quality 2012 2013 2014 2015
Index of quality perceived by passengers and people accompanying them (points out of 5) 3.85 - - -
Index of quality perceived by airlines (score out of 5) 3.56 - - -
overall quality rating (marks out of 5) **** - 3.73 3.79 3.89

* Years 2012 y 2013: aggregated accounts of Aena EPE (nowadays ENAIRE) and Aena Aeropuertos. 2014 and 2015, Aena S.A accounts.

** Years 2012 y 2013: aggregated accounts of Aena EPE (nowadays ENAIRE) and Aena Aeropuertos. 2014 and 2015, number of Aena S.A. employees.

*** Annual figures are cumulative (including figures for previous years).

In 2013 *** Aena decided to replace the AeQual programme with the Airports Council International (ACI) ASQ programme, meaning that the study focuses only on passengers and uses a completely different methodology. This means that during the year in which the programme is introduced, no comparisons can be made with the results of the previous programme.

OTHER RELEVANT DATA
Direct employment in the Spanish air transport sector 140.000
People with reduced mobility assisted 1,000,000
ISO 14001 certified airports 100%