Excellence in service

The airport's handling agents are committed to continuously improving the service.

The goods terminal handling agents who provide services to airlines operating at Zaragoza Airport are committed to excellence and continuous improvement in providing their services.

As a result of this commitment, they have adopted common indicators and targets, and a monthly measuring process that enables them to publish the following quarterly service indicators:

SERVICE INDICATORS THIRD QUARTER 2016
Imported goods handled by agents or customs services No. of shipments included in the sample Target % of shipments that meet the target (*)
% of general cargo shipments in WB COMBI AIRCRAFTS, with RCF < ATA + 6 hours 8,034 95% 97.40%

* Measurements conducted on 8,034 import shipments in the fourth trimester of 2016, from all handling agents.