The airport's handling agents are committed to continuously improving the service.
The goods terminal handling agents who provide services to airlines operating at Adolfo Suárez Madrid-Barajas Airport are committed to excellence and continuous improvement in providing their services.
As a result of this commitment, they have adopted common indicators and targets, and a monthly measuring process that enables them to publish the following quarterly service indicators:
|Imported goods handled by agents or customs services||Nº of shipments of the sample||Target||% of shipments that meet the target (*)|
|RFS goods (within ATA + 4 hours)||13,604||95%||98.58%|
|CARGO PLANE goods in T123 (within ATA + 8 hours)||2,159||95%||97.53%|
|WB COMBI AIRCRAFT goods in T123 (within ATA + 5 hours)||23,465||95%||98.89%|
|WB COMBI AIRCRAFT goods in T4 (within ATA + 6 hours)||21,961||95%||97.57%|
* Measurements conducted on 61,189 import shipments in the fourth trimester of 2016, from all handling agents.
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