The airport's handling agents are committed to continuously improving the service.
The goods terminal handling agents who provide services to airlines operating at Adolfo Suárez Madrid-Barajas Airport are committed to excellence and continuous improvement in providing their services.
As a result of this commitment, they have adopted common indicators and targets, and a monthly measuring process that enables them to publish the following quarterly service indicators:
|Imported goods handled by agents or customs services||Nº of shipments of the sample||Target||% of shipments that meet the target (*)|
|RFS goods (within ATA + 4 hours)||12,194||95%||98.96%|
|CARGO PLANE goods in T123 (within ATA + 8 hours)||1,963||95%||97.50%|
|WB COMBI AIRCRAFT goods in T123 (within ATA + 5 hours)||19,593||95%||99.17%|
|WB COMBI AIRCRAFT goods in T4 (within ATA + 6 hours)||19,582||95%||97.96%|
* Measurements conducted on 53,332 import shipments in the third trimester of 2016, from all handling agents.
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