The goods terminal handling agents who provide services to airlines operating at Adolfo Suárez Madrid-Barajas Airport are committed to excellence and continuous improvement in providing their services.

As a result of this commitment, they have adopted common indicators and targets, and a monthly measuring process that enables them to publish the following quarterly service indicators:

SERVICE INDICATORS SECOND QUARTER 2019

Imported goods handled by agents or customs services	Nº of shipments of the sample	Target	% of shipments that meet the target (*)
RFS goods (within ATA + 4 hours)	5,028	95%	99.78%
CARGO PLANE goods in T123 (within ATA + 8 hours)	471	95%	99.79%
WB COMBI AIRCRAFT goods in T123 (within ATA + 5 hours)	7,776	95%	99.30%
WB COMBI AIRCRAFT goods in T4 (within ATA + 6 hours)	14,100	95%	98.38%

* Measurements conducted on 27,375 import shipments in the second quarter of 2019, from all handling agents (no WFS data included).