The goods terminal handling agents who provide services to airlines operating at Adolfo Suárez Madrid-Barajas Airport are committed to excellence and continuous improvement in providing their services.

As a result of this commitment, they have adopted common indicators and targets, and a monthly measuring process that enables them to publish the following quarterly service indicators:

SERVICE INDICATORS FIRST TRIMESTER 2018

Imported goods handled by agents or customs services	Nº of shipments of the sample	Target	% of shipments that meet the target (*)
RFS goods (within ATA + 4 hours)	15,520	95%	98.95%
CARGO PLANE goods in T123 (within ATA + 8 hours)	3,229	95%	96.80%
WB COMBI AIRCRAFT goods in T123 (within ATA + 5 hours)	23,793	95%	98.74%
WB COMBI AIRCRAFT goods in T4 (within ATA + 6 hours)	23,726	95%	97.98%

* Measurements conducted on 66,268 import shipments in the first trimester of 2018, from all handling agents.