The goods terminal handling agents who provide services to airlines operating at Josep Tarradellas Barcelona-El Prat Airport are committed to excellence and continuous improvement in providing their services.

As a result of this commitment, they have adopted common indicators and targets, and a monthly measuring process that enables them to publish the following quarterly service indicators:

SERVICE INDICATORS FIRST QUARTER 2019

Imported goods handled by agents or customs services	No. of shipments included in the sample	Target	% of shipments that meet the target (*)
% of general cargo shipments in WB COMBI AIRCRAFTS, with RCF < ATA + 6 hours	5,163	95%	99.75%
% of general cargo shipments in NB COMBI AIRCRAFTS, with RCF < ATA + 4 hours	4,797	95%	99.96%
% of express handling cargo shipments in COMBI AIRCRAFTS, with RCF < ATA + 2 hours	-	95%	-

* Measurements conducted on 9,960 import shipments during the first quarter of 2019, from all handling agents (except WFS).