Service excellence
The airport's handling agents are committed to continuously improving the service.
The goods terminal handling agents who provide services to airlines operating at Josep Tarradellas Barcelona-El Prat Airport are committed to excellence and continuous improvement in providing their services.
As a result of this commitment, they have adopted common indicators and targets, and a monthly measuring process that enables them to publish the following quarterly service indicators:
Imported goods handled by agents or customs services | No. of shipments included in the sample | Target | % of shipments that meet the target (*) |
---|---|---|---|
% of general cargo shipments in WB COMBI AIRCRAFTS, with RCF < ATA + 6 hours | 7,565 | 95% | 98.56% |
% of general cargo shipments in NB COMBI AIRCRAFTS, with RCF < ATA + 4 hours | 6,950 | 95% | 99.49% |
% of express handling cargo shipments in COMBI AIRCRAFTS, with RCF < ATA + 2 hours | - | 95% | - |
* Measurements conducted on 14,515 import shipments during the second quarter of 2019, from all handling agents (except WFS).
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