Service excellence

The airport's handling agents are committed to continuously improving the service.

The goods terminal handling agents who provide services to airlines operating at Barcelona-El Prat Airport are committed to excellence and continuous improvement in providing their services.

As a result of this commitment, they have adopted common indicators and targets, and a monthly measuring process that enables them to publish the following quarterly service indicators:

SERVICE INDICATORS THIRD QUARTER 2016
Imported goods handled by agents or customs services No. of shipments included in the sample Target % of shipments that meet the target (*)
% of general cargo shipments in WB COMBI AIRCRAFTS, with RCF < ATA + 6 hours 13,064 95% 98.43%
% of general cargo shipments in NB COMBI AIRCRAFTS, with RCF < ATA + 4 hours 8,002 95% 99.25%
% of handling express cargo shipments in COMBI AIRCRAFTS, with RCF < ATA + 2 hours 306 95% 99.91%

* Measurements conducted on 21,372 import shipments during the third quarter of 2016, from all handling agents.