The airport's handling agents are committed to continuously improving the service.
The goods terminal handling agents who provide services to airlines operating at Barcelona-El Prat Airport are committed to excellence and continuous improvement in providing their services.
As a result of this commitment, they have adopted common indicators and targets, and a monthly measuring process that enables them to publish the following quarterly service indicators:
|Imported goods handled by agents or customs services||No. of shipments included in the sample||Target||% of shipments that meet the target (*)|
|% of general cargo shipments in WB COMBI AIRCRAFTS, with RCF < ATA + 6 hours||16,796||95%||98.46%|
|% of general cargo shipments in NB COMBI AIRCRAFTS, with RCF < ATA + 4 hours||5,634||95%||98.57%|
|% of handling express cargo shipments in COMBI AIRCRAFTS, with RCF < ATA + 2 hours||528||95%||99.71%|
* Measurements conducted on 22,958 import shipments during the fourth quarter of 2016, from all handling agents.
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