Frequently asked questions

Answers to the most frequently asked questions put to the Commercial Services and Property Management Department.

- Do the shops in different airports carry the same product lines, special offers and promotions as their branches in town?

Yes, you can find the latest products in our airport shops at the same prices as in the city shops.

- If I purchase an article in an Airport Shop, can I exchange it in another of the same chain in the city or at another airport?

Exchanges in shops of the same chain are guaranteed, as long as the requirements set out by the operator on your sales receipt are met.

- If I am not satisfied with my purchase, can I return it?

Yes, as long as you show the sales receipt and the requirements regarding the chain's returns policy, set out by the operator on your sales receipt, are met.

- Can I buy water, wine and spirits once I have gone through the security checkpoints?

The regulations regarding purchase and consumption of liquids and gels in airports do not prohibit their purchase or consumption once you have passed through the security checkpoints. We recommend you always ask the shop personnel.

For more specific information on the security regulations regarding liquids and gels, visit this link on hand luggage.

- If I want to buy perfume after going through the security checkpoints, can I buy any size?

The size of liquid containers is only restricted before you go through the security checkpoints and, therefore, there are no size restrictions when purchasing these products once you have gone through the security checkpoints.

For more specific information on the security regulations regarding liquids and gels, visit this link on hand luggage.

- If I buy perfumes or creams after going through the security checkpoints, can I use them before I reach my destination?

Perfumes and creams purchased in the Airport Shops once you have gone through the security checkpoints will be given to you in a sealed bag, with the sales receipt visible, and may not be opened or the contents used until after you reach your final destination.

For more specific information on the security regulations regarding liquids and gels, visit this link on hand luggage.

- How can I set up my business in the airport?

Commercial operations in Spanish airports are regulated by the Spanish Public Administrations Assets Act (Ley de Patrimonio de las Administraciones Públicas) and are contracted, through public tender, as a public sector concession. These bid processes are published on the Aena website Commercial Contracts

You can register at that website as a user and consult current contracting processes, download the Terms and Conditions, etc.

- What are the requirements to submit a bid? What aspects are evaluated during the selection?

Each commercial concession has a file with the specifications and conditions and the requirements to submit a bid in the process. The evaluation criteria for the bids and their relative weight are set out in the specifications and, in general, are as follows: fee, operations plan, marketing plan, personnel and investment.

- How can I find out about the different bid processes underway for Shops and Catering?

Visit our website Commercial Contracts.

- Does it cost anything to take part in the bid process?

To submit a bid in a bid process you have to put up a provisional guarantee bond of 25 percent of the revenue forecast by Aena for the first year of the concession. This guarantee bond will be returned at the end of the bid process, at which time the winning bidder must put up a final guarantee bond equal to 50 percent of the average annual revenue forecast by Aena for the term of the concession.

- What is the term of the commercial concession contracts?

Commercial concessions are granted for a term of 4 to 8 years, depending on the type, and can been extended, as long as the legal requirements are met, for a further term equal to that of the original concession granted.

- What payments have to be made to Aena during the term of the concession?

The concession fee varies depending on the sales, which at the end of the year must exceed a figure established for Minimum Guaranteed Annual sales. If this figure is not exceeded, the difference up to this figure has to be paid.

- Will my business be the only one selling this type of product at the airport?

No concession holds exclusivity and can only be used to sell the articles or provide the services established in the specifications and the concession contract.

- What kind of conditions can I get for investing in premises?

In general, investments are to the account of the concession holder and should be totally amortised within the term of the concession. Also the concession holder is obliged to make all the investments that were included in the bid or, in the event of failure to do this, pay Aena for the investments not made.

- What are my obligations as regards consumption and running costs?

All consumption of utilities (telephone, water, electricity, air-conditioning, etc.) has to be paid by the concession holder, apart from the fee.

- How long will it take before I know if I have been selected?

The minimum period for submitting bids is 30 days as from the date of publication of the notice for the bid process, following which the bids are opened in a public session. After this, the bids are evaluated, based on the criteria established in the specifications and the awarding results are published on the Public Website (Commercial Contracts).

Once all the bidders have been informed of the results of the process, the winning bidder has to sign the contract and put up the final guarantee bond.

- How can I hire advertising space in an airport?

To hire advertising space at an airport, you must contact our concession operator for that activity.

To hire advertising space at an airport, you must contact our leasing operator for that activity.

For A Coruña, Asturias, Bilbao, Burgos, León, Logroño-Agoncillo, Madrid Barajas, Madrid Cuatro Vientos, Pamplona, Salamanca, Santander, Santiago, San Sebastián, Valladolid, Vigo, Vitoria, Albacete, Alicante, Almería, Badajoz, Barcelona, Ceuta, Gerona, Jerez, Málaga, Melilla, Murcia San Javier, Reus, Sabadell, Valencia, Córdoba, Granada, Sevilla, Zaragoza, Ibiza, Menorca and Palma de Mallorca Airports. Our advertising management company is JCDecaux. Their telephone number is +34 91 837 41 00 and the contact person is Raul Mateos Quesada (Sales Manager raul.mateos.quesada@jcdecaux.com).

For El Hierro, Fuerteventura, Gran Canaria, La Gomera, La Palma, Lanzarote, Tenerife Norte and Tenerife Sur Airports, our advertising management company is Juan Fuentes Tabares (JFT Comunicación). Their telephone number is 922508810 and the contact person is José Luis Ornelas Hernández jlornelas@jftcomunicacion.es.