Frequently asked questions Interactive Map

What information may be obtained in the Bilbao airport WebTrak system?
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WebTrak provides information on aircraft operated only from Bilbao airport, including the flight number, the type of plane, the altitude and the flight path followed.

Where does WebTrak information come from?
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The application processes the information from radar and flight plans data provided by the Torrejón air traffic control centre (ACC-Madrid) and from noise data from the Noise Monitoring Terminals (TMR) located in the surrounding towns. This information is displayed on maps of the area.

Is the information provided by WebTrak reliable?
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The information is completely reliable. The TMR's are checked yearly in an official laboratory, in compliance with the Law on Metrology and Technical Instruction ITC 2845/2007 dated 25 September. Furthermore, in compliance with the Law on Metrology, all of the TMR's have passed the tests necessary to have the Model Approved in Spain label.

Is the information in “real time” or is there a delay set?
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For security reasons, the flight path information is displayed with a 30 minutes delay. Noise level information correlated with the aircraft that produced the noise may suffer a 24-hour delay.

What time period may be consulted in WebTrak?
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Historic data over a period of 60 days may be consulted.

What do the colors red or green mean in the represented aircraft?
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Green stands for take-offs and red for landings of aircraft operated at all times by Bilbao airport.

What is the geographical scope of WebTrak?
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The aircraft operated by Bilbao airport flying below 20,000 ft (6,096 m.) and located in a rectangular area centred on the airport and with sides of 100 x 100 km will be shown.

What technical requirements does the user's computer need to access WebTrak?
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The computer on which WebTrak information is accessed must have the latest version of Adobe Flash Player installed. In addition, it must have at least the following characteristics:

  • Windows 98 or later.
  • 128 MB of RAM (256MB recommended).
  • 500 MHz processor (1 GHz recommended).

I want to ask about the operation of WebTrak. Who can I get in touch with?
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For any consult or suggestion, you can contact to the e-mail: WebTrakBIO@emsbk.com.

I have a technical problem when accessing WebTrak or I wish to make a query on how this application works. Who can I contact?
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If you have problems accessing WebTrak and would like to send us any comments or technical issues regarding this tool, please contact us at the following email address: WebTrakBIO@emsbk.com.

I wish to send a complaint or a claim. How do I do this?
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You can do this from the WebTrak application itself. You must click on the icon of the aircraft about which you wish to send the complaint. In the dropdown list that appears, you must click on the complaint button and fill in the complaints form that appears.

You may also lodge a general complaint by filling in the form provided for this purpose on the “Investigate” “How” tab.